Team Member, Entertainment & Gaming

At Malibu Jack's we create a fun, safe, and inclusive environment where families of all ages can enjoy modern entertainment. Team Members are the backbone of our operations, ensuring guests have a memorable experience while maintaining a clean, safe, and welcoming park.

All Team Members are expected to support the entire park through cross-training, operational flexibility, and shared responsibilities. Maintaining a clean and safe environment is a core responsibility of every Team Member, regardless of primary department. Cross-training is a standard expectation of employment and does not automatically result in a pay increase.

Team Members provide hands-on support for park operations, attractions, guest services, parties, and food & beverage areas as needed. They ensure every guest interaction is professional and positive, maintain cleanliness and organization throughout the park, and assist in multiple departments through cross-training.

• Greet and assist guests, answer questions, and resolve concerns professionally or elevate to management when necessary
• Maintain cleanliness and organization of assigned areas including attractions, party areas, redemption desks, dining areas, and walkways
• Wipe down surfaces, sweep, mop, empty trash, clean restrooms, and complete assigned cleaning tasks
• Assist with cleaning throughout the park when needed, even outside your primary work area
• Respond promptly to spills, trash, or hazards to help maintain a clean and safe environment for guests
• Immediately report equipment issues, safety concerns, or guest incidents to management
• Cross-train in other areas of the park and assist based on operational needs
• Communicate effectively with team members and leadership throughout shifts
• Maintain a safety-focused, high-quality customer service attitude at all times
• Understand and follow emergency procedures for all trained areas
• Perform other duties as assigned by management

All Team Members may be assigned to one or more of the following positions based on operational needs, scheduling, and cross-training status.

• Monitor and operate rides and attractions in compliance with all safety procedures
• Conduct pre-opening safety checks and report equipment issues immediately
• Enforce height, weight, and health restrictions professionally and consistently
• Manage guest queues and maintain safe crowd flow
• Respond calmly and appropriately to ride malfunctions or guest incidents
• Complete required safety certifications prior to operating attractions independently
• Serve as a primary point of contact for guests at entry points, redemption desks, or guest services
• Process admissions, wristbands, memberships, and redemption transactions accurately
• Answer questions regarding pricing, hours, events, and amenities
• Address guest concerns professionally and elevate when necessary
• Maintain an organized and welcoming service area
• Assist with upselling packages, memberships, and add-ons when appropriate
• Prepare and serve food and beverages according to food safety standards
• Operate point-of-sale systems and process transactions accurately
• Maintain cleanliness of food prep areas, counters, and dining spaces
• Monitor and restock supplies and notify management when inventory is low
• Follow all health department regulations and safe food handling procedures
• May involve prolonged standing in a warm kitchen environment

• Set up and break down party rooms according to event packages
• Greet party guests and assist throughout the event
• Coordinate timing with kitchen and attractions for food and activities
• Assist with party and event logistics
• Reset and clean party areas within designated turnaround times
• Communicate with party coordinators and…