Escrow Insurance Specialist II

Wage Range

Min: $19.51, Mid: $23.45, Max: $27.39

Escrow/Insurance Specialists service the bank's loan escrow and insurance tracking portfolio while following established lending policies and procedures. The Escrow/Insurance Specialist II role expands to also include all aspects of escrow processing and account reconciliation. Escrow/Insurance Specialists are multi-functional, customer-oriented individuals who rely on instructions and pre-established procedures to perform the functions of this job. They work under the immediate supervision of an Escrow/Insurance Supervisor.

The Escrow/Insurance Specialist II has mastered the tasks on Level I and requires moderate supervision. They assist the Escrow/Insurance Lead and Escrow/Insurance Supervisor with reviewing reports.

• Assist with data entry and maintenance of escrow records on all loan types on the Bank's core system.
• Review data input for accuracy and completeness on escrow records.
• Process additional payments to escrow including but not limited to tax/insurance refunds and shortage payments.
• Reconcile general ledger accounts in a timely manner.
• Handle force placed insurance process on loans that have cancelled, expired, or no insurance.
• Handle delinquent tax procedures with loan officers, special assets, consumer collection, credit, and other departments.
• Process escrow distributions and execute annual escrow analysis.
• Track tax and insurance status on escrow and non-escrow loans that are secured by real estate.
• Monitor Insurance/Loss Settlement tickets on Znuny.
• Work with customer and their contractors on their insurance claims.
• Answer incoming customer calls with enthusiasm and professionalism.
• Upload loan documentation to electronic file.
• Adhere to Bank policies and procedures as well as industry regulations.
• Perform other duties as assigned by the Escrow/Insurance Supervisor, Loan Servicing Manager, or Loan Operations Manager.
• Assist other co-workers and willingly cross-train in other areas as needed.

• Associate’s Degree and minimum 3 years retail banking preferred or equivalent combination of education and experience.
• Minimum 3 years loan servicing preferred or equivalent combination of education and experience.

Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders.

Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.

At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. We have to offer a variety of benefits to support employees; details are available in the benefits section.

• Regularly:
  Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
• Frequently:
  Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
• Occasionally:
  Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)

Heartland Bank is deeply committed to creating a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or any other non-merit based or legally protected grounds.

The salary range represents the range of possible compensation at the time of posting. Heartland Bank considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The salary range minimum, midpoint, and maximum listed above represent a full range of career compensation growth over time in this position and pay grade. Starting pay typically starts between minimum and midpoint upon hire. The Bank offers compensation growth opportunities within its career architecture.