Treasury Management Implementation​/Support Specialist

Treasury Management Implementation And Support Specialist

Foresight Bank is the largest, locally owned community bank in Northern Illinois, with fifteen offices in the counties of Winnebago, Stephenson and Kankakee. Foresight Bank is owned by Foresight Financial Group, Inc., an Illinois corporation founded in 1986, a financial holding company established under the Federal Reserve.

The Treasury Management Implementation and Support Specialist is responsible for providing accurate and timely processing of assigned tasks and ensuring that exceptional support is provided for onboarding, training, and servicing of Treasury Management clients. They work jointly with the FFG Treasury Management Officer to ensure proper implementation of all contracted treasury services and with the Client Service Coordinators to ensure timely ongoing support.

• Perform daily treasury management operations as requests for cash management services are received via the ticketing system, phone, or email.
• Provide direct support to customers by responding to general and technical inquiries related to treasury management services/systems via phone or email.
• Provide customer training both in person and remotely for all treasury management services including but not limited to ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, and remote deposit capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Enter pricing into subsidiary's account analysis system per the bank's policy or approved exception.
• Provide data and assist as needed with preparation of the annual electronic banking risk assessment for approval.
• Responsible for the annual treasury management review process including limit review for approval including ACH, wire, remote and mobile deposit; prepare, send, and track completion and return of required documents.
• Possess required knowledge of Regulation E and NACHA rules relating to unauthorized transactions.
• Provide backup to the Commercial Credit Card Services Specialist as needed.
• Assist with the development and implementation of necessary training and operational support programs as identified.
• Assist with projects as assigned.
• Assist with gathering and reviewing related audit documentation, copies and reports as requested.
• Identify and update all associated job aids when changes in process or policy occur and communicate these changes to the team.
• Maintain strict confidentiality of all customer records and personal information.
• Perform other such duties as assigned.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To perform the job successfully, an individual should demonstrate the following competencies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service:
Advanced ability to fulfill the needs of internal and external customers by anticipating their needs and delivering timely and accurate communication and follow through.

Organizational:
Focus, plan, and prioritize work in a systematic way to complete tasks and projects.

Communicator:
Effective written and oral communication skills.

Analytical Thinking:
Strong analytical skills including the ability to address situations by using a logical, systematic, sequential approach.

Technical:
Advanced working knowledge from user perspective of electronic banking applications. Understanding of NACHA Operating Rules. Fluency in Microsoft Word and Excel.

Successful exams and audits without significant findings.

Ensure exceptional support is provided for onboarding, training, and servicing of Treasury Management clients.

Provide customer training both in person and remotely for all treasury management services.

40% Competencies

60% Position Performance Standards and Personal Goals

HS Diploma or equivalent required. Minimum 3 years working in banking including 1 year experience with payment processing, Jack Henry core platform preferred. Knowledge of Regulation E and NACHA guidelines. Self-user and promoter of electronic banking products.

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines. The physical demands described here are representative of those that must be met by a Team Member to successfully perform the…