Interactive Video Teller

Description

Please note:
This is an in-office position located in Springfield, IL.

At INB, your career is more than a job; it's a chance to make a difference. As a locally owned, community-focused bank, we help individuals and businesses reach their financial goals through personalized service and trusted relationships. Our team is built on care, creativity, teamwork, balance, smart work, and enthusiasm. Join us and be part of a purpose-driven culture that makes a positive impact every day.

As an Interactive Video Teller, you will serve as the virtual gateway to INB for our valued customers. You'll engage with them through our cutting-edge Interactive Video Teller technology, providing a personalized and seamless banking experience.

• Innovative Environment:
  Be part of a forward-thinking team that's shaping the future of banking.
• Career Growth:
  We invest in our employees' development, offering opportunities for career advancement.
• Competitive Compensation:
  Enjoy a competitive salary and benefits package.
• Community Impact:
  Contribute to our mission of empowering individuals and businesses in our community.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional Customer Service:
  Our customers are at the heart of everything we do. You’ll provide world-class service by greeting customers with a smile and warm tone. You'll embody the essence of exceptional customer service, ensuring each interaction is memorable and positively impactful.
• Transaction Processing:
  Execute various banking transactions promptly and accurately, including deposits, withdrawals, transfers, and more. Your efficiency will define our customers' banking experience.
• Product and Service Guidance:
  Identify customer needs and proactively recommend banking products and services that align with their financial goals. Your knowledge and expertise will empower our customers to make informed decisions.
• Problem Solving:
  Act as a troubleshooter by resolving customer inquiries, addressing concerns, and solving problems with poise and professionalism.
• Clear and Articulate Communication:
  Your well-spoken and articulate communication style will be key in building trust and rapport with our customers. You'll be the voice and face of our bank.
• Technology Proficiency:
  Become a master of our Interactive Video Teller technology, ensuring seamless video interactions and trouble-free transactions.
• Perform other duties as assigned.

This job has no supervisory responsibilities.

• Excellent Video Presence:
  Your video presence should exude confidence and professionalism. Exceptional Communication
  
  Skills:
  
  Be articulate, with the ability to convey complex information clearly and concisely.
• Customer-Centric Approach: A passion for delivering top-notch customer service is non-negotiable.
• Banking Knowledge:
  Familiarity with banking products and services is a plus, but we'll provide comprehensive training.
• Problem-Solving
  
  Skills:
  
  The ability to think on your feet and provide effective solutions is essential.
• Tech-Savvy:
  Comfort with technology and a willingness to learn and adapt to new systems.

High school degree or equivalent required;
Six months to one year of related experience and/or training required in the area of cash handling or customer service.

Requires ability to communicate effectively and clearly (both written and verbally);
Ability to read, write, and comprehend simple instructions, short correspondence, and memos. Self-Starter:
Inspired to perform without outside help.

Requires the ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Requires ability to use good judgement in making routine and complex decisions;
Must have excellent customer service skills with the ability to sell products and Services;
Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or…