Accessibility Specialist

Overview

Provides information, assistance, advocacy, and specialized community relations by processing complaints; providing and gathering information; conducting research, investigations, and compliance reviews; preparing reports; serving as a resource; and interacting with various parties. Obtains information by contacting witnesses, attorneys, claimants, and others; developing questions; reviewing files and documents; and performing access audits. Provides information by answering questions and requests; serving as a resource in areas of general and/or specialized knowledge;

attending meetings; and assisting in preparation of public education materials. Resolves complaints by reviewing files; preparing reports; analyzing data; contacting involved parties; preparing documents, correspondence, and memos. Prepares reports by collecting, analyzing and summarizing information. Resolves administrative problems by coordinating preparation of reports; analyzing data; identifying solutions; identifying deficiencies; explaining remedies through correspondence and written instruction; determining jurisdiction; and reviewing additional submissions or materials for compliance.

Recommends litigation/investigation by exhausting avenues for voluntary compliance; analyzing and evaluating evidence; keeping abreast of trends; and maintaining historical context. Complies with federal/state/local legal requirements by reviewing and evaluating documentation; enforcing adherence to requirements; and studying existing and new legislation/rules. Provides settlement recommendations by reviewing and evaluating complaints; analyzing programs and services; verifying documentation; studying performance/compliance requirements. Maintains professional and technical knowledge by attending workshops and educational seminars;

reviewing appropriate publications. Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.

• Provides information, assistance, advocacy, and specialized community relations by processing complaints; providing and gathering information; conducting research, investigations, and compliance reviews; preparing reports; serving as a resource; and interacting with various parties.
• Obtains information by contacting witnesses, attorneys, claimants, and others; developing questions; reviewing files and documents; and performing access audits.
• Provides information by answering questions and requests; serving as a resource in areas of general and/or specialized knowledge; attending meetings; and assisting in preparation of public education materials.
• Resolves complaints by reviewing files; preparing reports; analyzing data; contacting involved parties; preparing documents, correspondence, and memos.
• Prepares reports by collecting, analyzing and summarizing information.
• Resolves administrative problems by coordinating preparation of reports; analyzing data; identifying solutions; identifying deficiencies; explaining remedies through correspondence and written instruction; determining jurisdiction; and reviewing additional submissions or materials for compliance.
• Recommends litigation/investigation by exhausting avenues for voluntary compliance; analyzing and evaluating evidence; keeping abreast of trends; and maintaining historical context.
• Complies with federal/state/local legal requirements by reviewing and evaluating documentation; enforcing adherence to requirements; and studying existing and new legislation/rules.
• Provides settlement recommendations by reviewing and evaluating complaints; analyzing programs and services; verifying documentation; studying performance/compliance requirements.
• Maintains professional and technical knowledge by attending workshops and educational seminars; reviewing appropriate publications.
• Contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.

• Bachelor’s Degree in social services, legal studies, public administration, or related field and two years of professional work experience.
• Advanced education or training may be substituted for work experience and extensive social service experience may be substitute for formal college training.
• Requires working knowledge of disability rights issues, laws, rules, etc.
• Ability to analyze and apply codes and standards; communicate effectively; and provide advocacy assistance needed.
• Attendance is an essential function of this position.
• Ability to maintain satisfactory working relationships with other employees and the general public required.
• Position requires in office attendance.