Pharmacy Care Technician

Join to apply for the Pharmacy Care Technician role at Optum

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Join to apply for the Pharmacy Care Technician role at Optum

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Clinical Engagement Services Center team provides a variety of clinical services, such as:
Adherence, Diabetes, Fraud Waste & Abuse, Medication Therapy Management, Poly Pharmacy, Retrospective Drug Utilization and STARS adherence.

The team comprises of clinical pharmacists, clinical nurses, certified pharmacy technicians and customer service representatives that complete various functions to successfully meet the operational requirements of each clinical service.

The Pharmacy Care Technician will report into the Operations Team Manager. This role involves working in a call center environment making outbound calls to engage members for pharmacists to complete consultations. In addition, to working in a matrix team environment to complete daily operational tasks that provide support for the overall maintenance of the Clinical Engagement Services Center.

You will enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Schedule pharmacist consultation appointments with members that participate in any of the clinical programs operationally supported by the Clinical Engagement Services Center
• Prioritize the privacy and confidentiality of the patient’s medical information, adhering to HIPAA regulations and organizational policies always
• Document provider feedback in clinical database
• Manage various incoming fax queues to ensure all provider feedback is appropriately captured
• Report PHI related incidents in a timely manner and in accordance with HIPAA requirements
• Document and store all returned mail based on standard operating procedures
• Provide outstanding customer service to all inbound / outbound calls
• Perform miscellaneous auxiliary functions essential to the efficient operation of the department
• Collaborate in various department meetings and forums to enhance processes and share tips to increase workflow efficiency
• Participate in User Acceptance Testing for projects that impact the Clinical Engagement Services Center
• Other duties as assigned by Operations Team Manager

• Active and unrestricted Pharmacy Technician license in state of residence
• 1+ years of experience working remotely/independently within a cross functional team environment, self-directed with excellent organizational skills
• Intermediate level of proficiency with Microsoft Word, Outlook and Excel
• Ability to navigate approved platforms, multi-task using multiple databases/platforms, applications and competent use of computers/technology
• Ability to work a flexible schedule with rotating shifts between the hours of 8:00am and 8:00pm CST, Monday through Friday
• Must be 18 years of age or older

• Active National Pharmacy Technician Certification
• 1+ years of pharmacy related experience (includes retail pharmacy experience)
• Prior call center experience taking inbound and/or making outbound calls
• Previous Pharmacy Benefit Management (PBM) experience
• Bilingual (fluent in medical terminology) in Cantonese, Korean, Mandarin, Russian, Spanish, or Vietnamese

• Strong written and verbal communication skills
• Highly motivated and self-directed
• Ability to interact cross functionally within the organization
• Demonstrates interpersonal and problem-solving skills
  - Ability to ask questions to understand patient needs while having empathy and actively listening
• Strong telephonic skills
  - Ability to speak clearly and communicate with senior citizens and healthcare professionals
• Effective communication skills that involve articulating the details of multiple initiatives and tailoring discussions to address the specific concerns for patients
• Ability to manage and prioritize multiple tasks efficiently, ensuring timely completion without compromising quality
• Competence in using Excel built-in navigation features to quickly locate and switch between multiple worksheets within a workbook
• Capable of defusing conflict appropriately with strong conflict management skills
• Excellent attention to detail, time…