Case Manager Behavioral Health

Case Manager – Behavioral Health

CVS Health is seeking a Case Manager Behavioral Health to support patients with mental health and substance use needs across the care continuum. In this role, you will complete psychosocial assessments, develop person-centered care plans, coordinate services, and advocate for timely, evidence-based treatment. You will collaborate closely with providers, community resources, and internal teams to reduce barriers to care and avoid unnecessary hospitalizations.

Working within CVS Health’s inclusive, purpose-driven culture, you will use data, motivational interviewing, and strong communication skills to improve outcomes and support members on their path to better health.

• Conduct comprehensive behavioral health and psychosocial assessments for individuals with mental health and substance use conditions.
• Develop and maintain individualized, person-centered care plans aligned with clinical guidelines and member goals.
• Coordinate behavioral health, medical, and social services across providers, facilities, and community resources.
• Monitor progress, adjust care plans, and perform outreach to support adherence, engagement, and recovery.
• Perform utilization review/management activities in line with health plan policies and evidence-based criteria.
• Identify and address social determinants of health impacting access, safety, and stability.
• Document all interactions and care plans accurately in electronic health records and care management systems.
• Collaborate with psychiatrists, therapists, primary care, and internal CVS Health teams to ensure integrated, high-quality care.
• Provide education, advocacy, and crisis support, escalating safety risks per established protocols.
• Contribute to quality improvement, population health initiatives, and performance goals within the behavioral health program.

• Behavioral health case management
• Psychosocial assessment
• Care coordination
• Utilization review/management
• Crisis intervention
• Motivational interviewing
• Knowledge of behavioral health diagnoses and treatments
• Treatment planning
• Electronic health records (EHR) documentation
• Interdisciplinary care collaboration
• Active, unrestricted clinical license preferred (LCSW, LMHC, LPC, LMFT, RN or equivalent, depending on state)
• Certification in Case Management (CCM or ACM) preferred
• Crisis intervention or de-escalation training a plus
• Experience with managed care or health plan environments preferred
• Familiarity with HIPAA and behavioral health regulations

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)