Director of Family Services

• Oversee all aspects and functions of the Behavioral Health Clinic (BHC).
• Develop and implement policies, procedures, workflows, templates, and systems to ensure effective service delivery.
• Lead continuous quality improvement efforts to enhance program effectiveness, staff performance, and client outcomes.
• Develop and implement the BHC’s strategic plan to guide growth and service expansion.

• Hire, train, and supervise BHC staff.
• Provide clinical supervision and oversight to applicable staff, with an emphasis on documentation standards, strengths‑based care planning, trauma‑informed practices, and system navigation.
• Review and approve assessments, treatment plans, and documentation (e.g., IM+CANS, progress notes) focusing on quality and funder‑related requirements.
• Monitor service delivery to ensure timely referrals, follow‑ups, and consistent care coordination for children and families.
• Supervise case management staff to ensure that client needs are assessed holistically across behavioral, social, educational, and medical domains.
• Create and maintain onboarding workflows for new clients to ensure smooth and timely service initiation.
• Lead interdisciplinary team meetings to foster collaboration, problem‑solving, and integrated service delivery.
• Maintain a small clinical caseload and provide direct intervention as needed.
• Ensure compliance with state regulations and agency standards through quality reviews.
• Monitor billing practices and develop systems to support financial sustainability.
• Collaborate with funders and lead efforts to meet and maintain accreditation requirements; support the clinic through audits, reviews, and compliance visits.

• Establish and maintain referral relationships through community outreach with Medicaid Managed Care Organizations, schools, social service agencies, developmental pediatricians, early intervention providers, psychologists, and other relevant partners.
• Participate actively in Community Stakeholder Meetings to inform local systems and increase visibility of clinic services.

• 80-85K Annual

Status:
Active

Position:
Director of Family Services

Experience:

+5 Years

Job Type: Full Time - In‑person

• Strong clinical skills and sound professional judgment
• Proficiency in interpreting and approving clinical assessments (e.g., IM+CANS)
• In‑depth knowledge of the Illinois developmental disabilities system
• Familiarity with Medicaid, insurance policies, state behavioral health regulations, and accreditation standards
• Skilled in developing and implementing policies, procedures, and workflows that meet both clinical and regulatory standards
• Demonstrated experience in continuous quality improvement and program development
• Strategic thinker with the ability to align clinical practices with program goals
• Proven experience in leadership roles, with the ability to supervise multidisciplinary teams
• Strong interpersonal and communication skills for effective collaboration with families, staff, funders, and external partners
• Clear understanding of resources available to families and children in Illinois to reduce stress and improve quality of life
• Highly organized with excellent attention to detail
• Exhibits a high degree of autonomy, initiative, and follow‑through
• Adaptable and solutions‑focused in evolving environments

• Valid state licensure as an LCSW, LCPC, or LMFT
• IM+CANS certification or ability to obtain certification prior to employment
• Experience in human services settings, particularly in behavioral health or disability service
• Strong skills in supervising staff or interns, with a focus on mentoring and professional development
• Experience working with diverse populations and using culturally sensitive techniques
• Familiarity with motivational interviewing principles is preferred
• Excellent communication skills, both verbal and written
• Ability to work independently as well as part of a multidisciplinary team