Medical Office Reception or Call Center

Job in Springfield, Sangamon County, Illinois, 62777, USA

Listing for: SIU Medicine

Full Time position
Listed on 2026-07-11

Job specializations:

Healthcare
Healthcare Administration, Medical Office, Medical Receptionist
Administrative/Clerical
Healthcare Administration, Medical Receptionist

Position: Medical Office Reception or Call Center (4960/4961)

Individuals in this position are typically experienced receptionists working within Patient Access departments, where they support outpatient clinics or call centers by performing a variety of essential clerical and administrative duties.

Current Vacancies

Cancer Institute Clinic
Family and Community Medicine
Internal Medicine Clinic
OB/GYN Clinic
Pediatrics Clinic
SIU Health Care Core
Neurology Clinic
Psychiatry Clinic
Surgery Clinic

Employment eligibility will be verified in accordance with applicable state and federal laws.

Responsibilities

Perform reception/call center duties, including scheduling of patient appointments

Interview patients to obtain demographic information and orient them to the services, policies, and/or procedures of the facility

Review, look‑up, update, and maintain medical records as required

Perform billing and cashiering duties

Operate data entry equipment and other auxiliary equipment

Establish and maintain effective public relations with patients and their families in regards to nonmedical services provided by the clinic

Minimum Qualifications

High school graduate or equivalent

Preferred Qualifications

High school graduate or equivalent

Any one, or any combination, that totals 1 year from the following:

Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility
Work experience in a health care facility such as a doctor's, dentist's or hospital's office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology
Graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)

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