Manager, Patient Access Services

USD $32.14/Hr. USD $49.82/Hr.

The Manager, Patient Access Services provides leadership and oversight for patient registration operations across assigned Memorial Health affiliates. This role is responsible for directing daily department activities, ensuring efficient operations, and fostering a high-performing team focused on delivering exceptional service to patients and their families.

The manager oversees the quality review and continuous improvement of registration processes, ensures compliance with Memorial Health policies and regulatory requirements, and partners with affiliate locations to maintain consistent standards across the health system. This position analyzes admissions and registration trends, provides operational and revenue cycle insights that support financial reimbursement, and serves as a key liaison between Patient Access and hospital leadership.

Additional responsibilities include monitoring daily departmental performance, reviewing and resolving registration issues, producing and analyzing operational metrics and financial clearance reports, enforcing departmental policies and procedures, and leading the development and implementation of process improvements. The Manager, Patient Access Services also participates as a member of the leadership team to ensure departmental goals, quality standards, productivity targets, and patient experience expectations are consistently achieved.

Special projects and reporting may be assigned as needed to support organizational initiatives.

• Bachelor's degree in Business Administration, Healthcare Administration, Accounting, or a related field required.
• In lieu of a Bachelor's degree, an Associate degree with equivalent work experience or Healthcare Business Insights (HBI) or Healthcare Financial Management Association (HFMA) certification with equivalent work experience will be considered.

• Minimum of three (3) years of supervisory or management experience required.
• Three to five (3–5) years of Patient Access Services, Patient Financial Services, Revenue Cycle, or related healthcare experience preferred.
• Experience with patient registration, scheduling, pre-registration, insurance verification, prior authorization, billing and reimbursement, medical necessity, customer service, and service recovery preferred.
• Experience using Cerner or similar electronic health record and registration systems preferred.

• Strong understanding of front-end revenue cycle operations, including point-of-service and post-service collections.
• Demonstrated ability to lead, coach, and develop high-performing teams while fostering engagement and accountability.
• Knowledge of healthcare regulatory requirements and compliance standards.
• Ability to manage multiple priorities in a fast-paced healthcare environment while exercising sound judgment and decision-making.
• Strong analytical skills with experience interpreting operational and financial data to improve performance.
• Excellent verbal and written communication skills with the ability to develop policies, prepare reports, and present recommendations.
• Proven ability to build collaborative relationships with physicians, nursing leadership, administrators, vendors, and other healthcare professionals.
• Strong customer service and service recovery skills with a focus on improving the patient experience.
• Ability to manage performance, conduct coaching and evaluations, recommend corrective action when appropriate, and lead organizational change initiatives.

• Plans, assigns, trains, directs, and monitors the work of Patient Access staff, including supervisors. Develops staff schedules, balances workloads, evaluates performance, coaches colleagues, oversees employee development, and administers corrective action when appropriate.
• Leads recruitment, onboarding, orientation, and ongoing training initiatives to ensure staff are knowledgeable in Patient Access workflows, revenue cycle processes, regulatory requirements, and customer service expectations.
• Oversees daily Patient Access operations to ensure efficient registration, admissions, scheduling, financial…