Clinical Intake Coordinator

Clinical Intake Coordinator

The Clinical Intake Coordinator plays a crucial role in ensuring a smooth and efficient patient experience by facilitating the authorization, scheduling, and payment processes for medical tests and procedures. This position serves as a liaison between the patient, insurance company, and the ordering provider’s office, ensuring that all necessary requirements are met and that patients are scheduled promptly for their procedures.

Key responsibilities include:

• Address patient inquiries regarding insurance coverage, procedure scheduling, and payment options with professionalism and empathy.
• Communicate with insurance companies to verify coverage, clarify requirements, and secure approvals for services.
• Communicate with provider offices to confirm order details, scheduling preferences, and any special instructions for procedures.
• Contact patients to schedule medical tests, procedures, imaging studies, and specialty clinic appointments, ensuring availability and convenience.
• Ensure all required documentation (e.g., insurance information, medical records) is collected and entered accurately into the system.
• Ensure compliance with all relevant healthcare regulations, insurance protocols, and organizational policies.
• Follow up with insurance companies on pending or denied authorizations and, if necessary, escalates as appropriate.
• Initiate and complete the insurance pre‑authorization process for medical procedures, tests, and imaging studies.
• Maintain accurate and up‑to‑date records of all communications, authorizations, and patient interactions within the system.
• Provide patients with relevant details about the procedure, including preparation instructions and any required documentation.
• Report any issues or discrepancies related to insurance authorizations, patient scheduling, or payments to management.
• Serve as the primary point of contact for patients, insurance companies, and ordering providers to ensure clear communication and efficient coordination.

Requirements:

• High School Diploma (required).
• Strong customer‑service skills and the ability to communicate with empathy and professionalism.
• Knowledge of health insurance and medical procedures is preferred.

Compensation:

• Base pay starting at $19.61 per hour, commensurate with experience, up to $30.40 per hour.

Benefits include a comprehensive benefits package, opportunities for professional development, and tuition reimbursement. The employer is an equal‑opportunity employer and complies with all applicable equal‑employment‑opportunity legislation.