Medicare Quality Assurance Specialist
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-07-31
Listing for:
Alight Solutions
Full Time
position Listed on 2026-07-31
Job specializations:
-
Healthcare
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Alight Solutions is seeking a Quality Specialist to ensure top-tier service through call monitoring and scoring, using our recording tools to assess sales and service delivery. You will review interactions, provide actionable feedback, and drive performance improvements across the team.
The role requires SME-level Medicare and insurance knowledge (AHIP), experience in quality coaching, and collaboration with cross-functional teams to standardize training and reporting.
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