Patient Engagement Specialist

Company

Oak Street Health

Patient Engagement Specialist

Regional

The Patient Engagement Specialist will be an integral part of the Patient Engagement and Population Health Team and will be responsible for conducting patient outreach (telephonic and in-person home visits) to foster engagement in our care model.

• Engage with patients who have not visited the clinic or have not been engaged in our care model to support them in accessing care at Oak Street.
• Assist patients in finding a more appropriate setting for their primary care needs.
• Spend about half of time in the community connecting with patients in patient‑centered locations (home, hospitals, long‑term care facilities, skilled nursing facilities).
• Respond to escalations and urgent needs with the ability to prioritize work, triage situations, and multitask.
• Document interactions with patients in electronic medical records in a timely manner while maintaining HIPAA standards and confidentiality of protected health information.
• Communicate complex topics between all identified parties involved in patients’ care as needed, with passion and patients (e.g., family members, caregivers, medical providers, community‑based organizations).
• Partner with patients and their support persons (if necessary) to identify goals, address barriers, and be transparent about patient/provider expectations.
• Independently foster relationships with patients and their caregivers.
• Partner with Community Health Workers, Social Workers, and clinicians to support complex patient needs.
• Educate patients about Oak Street’s numerous wrap‑around services.

• Track record of success in health‑care‑related engagement, sales, and/or marketing.
• Strong verbal and written communication skills.
• Strong technology skills and understanding of Excel as well as other EHR/EMR platforms.
• Dedication to serving the community and building meaningful relationships.
• Demonstrated ability to operate independently in a fast‑paced environment.
• Understanding of Medicare and Medicare Advantage programs.
• Access to reliable transportation and ability to travel through assigned territories to connect with patients.
• Fluency in Spanish (written and oral) is preferred.
• U.S. work authorization is required.
• Embodies Oaky values: positive energy, good intentions, unmatched patient experience, clinical excellence, ownership, results, relentless determination.

• Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients.
• Paid vacation, sick time, and retirement/401(k) match options.
• Health, vision, and dental benefits.
• Opportunities for leadership development and continuing education stipends.
• New centers and flexible work environments.
• Opportunities for high levels of responsibility and rapid advancement.

Oak Street Health is an equal‑opportunity employer. We embrace diversity and encourage all interested readers to apply.