Access Manager

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments
• Educate HCP office staff about prior authorization & appeals process
• Work compliantly to identify and resolve patient access and reimbursement issues
• Serve as reimbursement expert for patient support services team
• Conduct ongoing payer policy reviews and contribute regional and national policy insights
• Document call details with attention to data integrity
• Navigate CRM platform in daily interactions
• Maintain confidentiality of Patient Health Information (PHI)
• Triage appropriate escalations to the Field Access Manager team

• Bachelor's Degree or equivalent work experience
• 2+ years of relevant experience in reimbursement and patient access, market access, specialty pharmacy, or physician/system account management
• Experience engaging HCP staff in a support role to educate on access pathways and product requirements
• Must be comfortable with up to 30% travel and overnights
• Experience navigating payer reimbursement process within therapeutic area
• Experience with specialty products acquired through specialty pharmacy networks
• Patient-centric and service-oriented mindset
• High enthusiasm with a drive to success within a team

Demonstrates expertise in reimbursement processes and patient access, with a strong focus on educating healthcare providers and office staff. Proficient in navigating payer policies and maintaining data integrity while ensuring compliance with patient health information regulations.

• Reimbursement Expertise
• Patient Access Management
• Payer Policy Navigation
• Healthcare Provider Engagement
• Specialty Pharmacy Knowledge

• Reimbursement Process
• Patient Access
• Market Access
• Specialty Pharmacy
• Prior Authorization
• Appeals Process
• Data Integrity
• CRM Navigation
• Payer Reimbursement
• Patient Health Information (PHI)

• Patient-Centric Mindset
• Service-Oriented
• Team Collaboration
• Enthusiasm
• Drive to Success

• Bachelor's Degree

• Healthcare Providers
• Office Staff Education
• Patient Support Services
• Field Access Manager
• Escalation Triage