Technical Account Manager

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

** Job Description*
* As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.

** Position Summary*
* Technical Account Management (TAM) is responsible for playing a key/critical role in realizing business value through the application of project management knowledge, skills, tools, and techniques to meet project objectives. The TAM will also use their rich healthcare domain expertise, along with project management and proactive consulting skills, to solve complex technical challenges for some of the largest pharmaceutical manufacturers in the country.

To our clients, this individual will be an expert in combining our technology platform and solutions with their programs to provide maximum benefit to their business and patients.

** Role contribution and responsibilities:*
* + Demonstrates advanced knowledge of Cardinal Health and customer industry, including key competitors, terminology, technology, trends, challenges, reimbursement and government regulation; demonstrates working knowledge of how Cardinal Health technical offerings match with a customers' unique business needs

+ Demonstrates knowledge of the project management initiating, planning, executing, monitoring/controlling, and closing processes.

+ Monitors performance and recommends scope, schedule, cost or resource adjustments

+ Connects short-term demands to long-term implications, in alignment with the supporting business case.

+ Prioritizes multiple tasks while meeting deadlines

+ Communicates project status (health, forecast, issues, risks, etc.) to stakeholders in an open and honest fashion.

+ Effectively balances competing project constraints including but not limited to scope, quality, schedule, funding, budget, resources, and risk, to manage project success.

+ Connects project objectives to broader organizational goals.

+ Provides input to contracts, reviews contracts to ensure completeness of scope and appropriate accountability based on role and/or responsibility.

+ Negotiates with stakeholders to obtain the resources necessary for successful project execution.

+ Partners with stakeholders and technologist to implement/automate/operationalize models into day-to-day business decision making.

+ High level of client contact in an Account Management portfolio approach.

** What is expected of you and others at this level*
* + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects

+ Participates in the development of policies and procedures to achieve specific goals

+ Recommends new practices, processes, metrics, or models

+ Works on or may lead complex projects of large scope

+ Projects may have significant and long-term impact

+ Provides solutions which may set precedent

+ Independently determines method for completion of new projects

+ Receives guidance on overall project objectives

+ Acts as a mentor to less experienced colleagues

+ Identifies and qualifies opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc....) with existing client and develops plans for introducing new solutions through collaborative relationships

** Accountabilities in this role*
* + Analyze and recommend technical solutions related to new product launches, product discontinuations, vendor integrations, and operational efficiencies among other potential services

+ Acts as single technical liaison for the client

+ Daily interactions with client to assess and advise client needs and requests

+ Analyze client program, needs and propose solutions and options that provide value to client

+ Recommend technical changes/updates/enhancements to current platform and vendor integration landscape to further align with client's strategy and industry advancements.

+ Manage client deliverables, timelines, and artifacts

+ Monitor team backlog and prioritize activities to deliver on time, on budget, on scope

+…