Global Operations Lead, HCP Engagements – Managed Services

• Lead the global, end-to-end operations for HCP engagement managed services

• Ensure operational excellence, compliance, and client success

• Mentor junior team members

• Monitor financials and maintain budget profitability

• Manage deliverables and report issues/risks

• Collaborate with global tech team and developers

• Communicate with senior leadership and senior client stakeholders

• Deliver consistent “white glove” customer service

• 7 year(s) experience in life science meetings & events, pharmaceutical device or healthcare operations setting
• Bachelor's Degree
• Master's Degree preferred
• CMP or HMCC preferred
• Extensive knowledge of HCP, HCO and Patient Engagement Operations
• Strong research skills
• Familiarity with Advanced Excel and Power BI

Demonstrates expertise in managing global HCP engagement operations, ensuring compliance and client success while mentoring team members. Proficient in financial management and delivering exceptional customer service in the life sciences sector.

• HCP Engagement Operations
• Financial Management
• Client Success
• Mentoring
• Advanced Excel

• Life Science Meetings
• Healthcare Operations
• Research Skills
• Budget Management
• Event Management

• Collaboration
• Communication
• Problem-Solving

• CMP
• HMCC

• Pharmaceutical Device
• HCP
• HCO
• Patient Engagement

• Power BI