Medical Office Coordinator Job Springfield area,Illinois USA,Healthcare

Position: Medical Office Coordinator (4963)

Description

This position functions as supervisor of the medical reception unit and the call center unit at the Center for Family Medicine Springfield. As such, this position is responsible for seeing that staff in the unit maintain patient clinical and billing information during scheduling and as patients present to clinic for scheduled appointments. This position also ensures patient data is accurate and up to date;

collects patient payments and provides initial assistance with billing and insurance problems; is responsible for ensuring deposit accuracy on a daily basis and addresses complaints. This position coordinates the day-to-day operations in the area including duties associated with the revenue cycle process and the electronic health record.

Examples of Duties Administration-Supervision 50%

Hire, supervise and evaluate staff in the call center and reception desk for the Springfield Center for Family Medicine

Orient and train new staff in both units.

Competency established staff in unit on an annual basis.

Monitor productivity of staff and provide appropriate feedback or corrective action where there are areas of concern.

Attend internal clinic operation smeetings representing the reception unit.

Make recommendations on how unit can operate more efficiently and effectively.

Answer questions, problem solve and coordinate all aspects of the unit.

Set daily priorities for staff in unit.

Responsible for over all on-site Cash Control and end of day closeout Batch Management.

Assist in handling patient complaints and provide appropriate feedback to staff.

Direct Serviceto Patients
- Patient Registration, scheduling & Insurance 50%

As time permits and at peak times, assist staff in the following duties:

Provide back up coverage to the call center team as needed

Assist in receiving and welcoming patients it the clinic.

Obtain demographic and billing information and enter in to the computer.

Stay abreast of changes in the insurance plans and the FQHC levels for uninsured.

Access computer terminal to input, update, retrieve and review patient demographic and billing data for new and established patients

Create initial medical record for new patients ensuring all new patient forms are completed as required.

Obtain patient's signature on authorization forms

Generate daily schedules, prints encounter forms and demographic information

Ensure charge tickets are completed and physician, demographic and billing information is accurate

Scan and/or index patient insurance cards, 's into the practice management system.

Distribute patient link forms and ASQ's/PSC's when appropriate and scan/enter into the patient's chart.

Assist in printing patient chart summaries out of the EHR for clinics.

Assist in making follow-up appointments.

Collects payment at timeof service,always knowledgeable of managed careco-pays.

Completes and maintains necessary receipt register.

Responsible for ensuring the accuracy of the daily deposit beforeit is forwarded to the Bursar's office.

Qualifications Credentials to be Verified by Placement Officer

Any one or any combination totaling five (5) years (60 months), from the categories below

College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months)
- Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility.

Knowledge, Skills & Abilities (KSA's)

Knowledge of registration and billing procedures.

Knowledge of third-party payer reimbursement, disability claim forms, and insurance billing regulations.

Knowledge of accounting principles and insurance claims filings and reimbursements.

Knowledge of computer systems and clinic forms.

Knowledge of automated…