Medical Assistant​/Recepcionist

Job Description

Job Description

Medical Assistant

The Medical Assistant / Receptionist provides essential administrative and clinical support to ensure smooth daily operations of the medical office. This dual role requires professionalism, attention to detail, and excellent patient service skills.

• Greet, check in, and check out patients in a welcoming and professional manner.
• Schedule, confirm, and coordinate patient appointments and follow-ups.
• Answer and route phone calls; respond to patient inquiries promptly and accurately.
• Verify insurance eligibility, obtain authorizations/referrals when required, and collect co-payments or balances.
• Prepare and maintain patient charts; ensure accurate data entry in the electronic health record (EHR) system.
• Handle medical correspondence, including scanning, faxing, and filing documents.
• Assist with billing inquiries and coordinate with the billing department as needed.
• Maintain front desk supplies and forms; ensure reception area is clean and organized.
• Manage patient flow by coordinating between front office and clinical staff.
• Assist with new patient registration and updating demographic and insurance information.
• Protect patient confidentiality and follow HIPAA regulations at all times.

• Escort patients to exam rooms and prepare them for their visit.
• Obtain and record vital signs, patient histories, and chief complaints accurately.
• Assist providers with physical exams, procedures, and minor treatments.
• Prepare and administer medications and injections under provider supervision (if certified).
• Perform EKGs, vision screenings, ear irrigations, and other routine clinical tests as directed.
• Collect and label laboratory specimens; prepare them for transport or processing.
• Sterilize instruments and maintain exam room cleanliness between patient visits.
• Monitor and restock clinical supplies and ensure equipment is functioning properly.
• Provide patient education on medications, procedures, and follow-up care as instructed by providers.
• Handle prescription refill requests per office protocol.
• Assist with patient referrals and coordination of specialty care.
• Document all patient interactions and treatments accurately in the EHR.
• Follow infection control, OSHA, and safety protocols consistently.

• Support physicians and staff with special projects or administrative tasks.
• Participate in staff meetings and training sessions to stay updated on procedures and compliance requirements.
• Contribute to maintaining a positive, team-oriented work environment.
• Employees may be required to travel to and work at any of the Company’s locations as directed by management.