Supervisor, Patient Access Services; Koke Mill

Overview

Supervises the daily operations and provides technical and administrative leadership of the front-end revenue cycle functions. Reviews work schedules and assigns duties to ensure optimal patient flow and production goals. Oversees and evaluates accuracy and quality of technical functions. Ensures compliance with protocols and procedures. Plans and prioritizes work assignments. Supervises various personnel functions including recruitment, scheduling, coaching and discipline.

USD $24.52/Hr.

USD $38.01/Hr.

Supervises the daily operations and provides technical and administrative leadership of the front-end revenue cycle functions. Reviews work schedules and assigns duties to ensure optimal patient flow and production goals. Oversees and evaluates accuracy and quality of technical functions. Ensures compliance with protocols and procedures. Plans and prioritizes work assignments. Supervises various personnel functions including recruitment, scheduling, coaching and discipline.

• High School diploma or equivalent required, and college course work in business or a health care curriculum highly preferred.
• Associate’s Degree is preferred for MPS and REQUIRED for Express Care. Three (3) years’ experience as a patient access/registration, medical billing, or insurance liaison and High School Diploma or GED may be considered in lieu of an Associate’s Degree.

• One (1) year minimum in a lead or supervisor position is preferred.

• Demonstrates superior patient relations and interpersonal skills; demonstrates an appropriate level of mental and emotional tolerance and even temperament when interacting with staff, patients and general public, using tact, sensitivity and sound judgment; promotes a positive work environment and contributes to the overall team efforts of the department and organization.
• Knowledge of medical terminology, medical procedural (CPT) and diagnosis (ICD-9 CM) coding, and hospital billing claims, preferred.
• Working knowledge of computers, required. Ability to enter and retrieve data, and electronically notate registration software, and other required applications/systems.
• Must demonstrate ability to work successfully with internal and external customers.
• Must demonstrate detail orientation, critical thinking, and problem solving ability.
• Must demonstrate excellent oral and written communication and customer services skills, with ability to maintain a calm and professional demeanor in high stress situations.
• Must demonstrate ability to remain flexible, and consistently exercise sound judgment and initiative in very stressful situations. Ability to effectively manage competing priorities and work independently in a rapidly changing environment.
• Must demonstrate ability to educate, persuade, and negotiate effectively with patients and families.
• Demonstrated technical knowledge and proficiency to work in any area of unit responsibility (as assigned), required.

• Recruiting, candidate selection, retention initiatives, performance appraisals, and coaching, and/or disciplinary actions. Perform applicant interviews and provide hiring recommendation. Ownership of staff onboarding and ongoing training and education. Orients and cross-trains others within assigned area of responsibility.
• Assists Director, Regional Clinics/Express Care, in ensuring that financial performance and revenue cycle initiatives and objectives are achieved.
• Executes the operational and management functions of PAS as directed by the Director, Regional Clinics/Express Care.
• Assists in the development and implementation of PAS policies, procedures, and guidelines. Collaborates with MPS Department leadership in developing staff goals. Ensure compliance with department policies and procedures. Participates in and/or selects staff for unit, system, and IT testing events.
• Assists in monitoring and trending Key Performance Indicators for PAS, and reports findings to Director, Regional Clinics/Express Care, with recommendations for improvement as needed.
• Distributes work assignments and accommodates work requirements in an efficient and effective manner.…