Medical Office Specialist; U

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The primary function of this role is to perform provide a range of both patient-related support functions and non-medical support services in an assigned healthcare unit or other healthcare facility providing patient services. Employees in this role apply knowledge of policies and procedures regarding patient registration, scheduling, insurance, billing and account maintenance, and collections. They serve as an essential link between non-clinic and clinic staff within the assigned department by performing all job expectations and responsibilities, while maintaining professionalism and work excellence.

* This position is ON SITE only*

• Available to all SIU departments and clinics for front desk and call center support as needed. To be determined by clinic leader.
• Registers and enters patient registration into the computerized patient care system following established policies and procedures.
• Review patient demographic and insurance information, checking insurance eligibility, review for any necessary referral or authorization information within the computerized patient care system.
• Coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up follow up appointments); mails information to patients.
• Greets and checks in/out patients; assembles and prepares patient information forms and assists with the completion of these forms (such as the release of information and signature authorization forms); collects copays and patient payments.
• Enter appointment schedules in the current EDM system for faculty, fellows, and residents.
• Monitor, review and resolve tasks from clinic staff and other departments.
• Inform patients of SIU billing policies, payment plan options and financial assistance.
• Answer incoming telephone calls, take message or route to appropriate staff.
• Initiates outbound calls to patients or other external departments in regards to patient related services.
• Communicate with department leaders and clinic providers regarding scheduling changes or patient appointments.
• Schedule interpreters for special needs patients per the interpreter guidelines and process.
• Ensure direct involvement and accessibility to all clinic and non-clinic staff to ensure quality patient care.

• Initiate and oversee work flow in the reception area. Suggest and aid in implementing efficiency procedures in the reception and clinic area.
• Coordinate with staff for personnel breaks, lunch hours, and work schedules to ensure proper coverage.
• Train new Medial Office series staff providing all updated documentation and procedures for current processes.
• Assist in writing protocols and maintain training manuals. Stay up to date with all process and procedure updates.
• Attend meetings as requested.
• Other duties as assigned.

• Any one or any combination totaling two (2) years (24 months), from the categories below:
• College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.