Public Supervisor

Ensemble Eligibility Services Manager

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

The Opportunity:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $52,100.00 - $65,125.00 based on experience

** This will be an on-site position at HSHS - St. John's Hospital in Springfield, IL.**

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Supervises the day to day task functionality of the Eligibility Services department. Maintains thorough working knowledge of department policies and procedures to act as subject matter expert for business process questions. Maintains thorough working knowledge of relevant federal, state and county benefit program requirements and shares with staff as appropriate. Monitors individual and team productivity and work quality levels to identify coaching or counseling opportunities.

Acts as floater to erase deficiencies when work volume spikes or staffing gaps are present.

Job

Competencies:

• Decision Making
• Courage
• Influencing
• Coaching & Developing Others
• Emotional Intelligence
• Creating an Inclusive Environment

Essential Job Functions:

• Customer Obsession
• Embracing New Ideas
• Striving for Excellence
• Monitors staff account level work outcomes to ensure productivity and quality standards are maintained.
• Monitors workflow and action planning for successful KPI measures. Functions as subject matter expert and staff resource for department policies & procedures, hospital system policies and procedures, and government benefit programs.
• Assists Manager or Director with staff time & attendance compliance.
• Develops & maintains proactive working relationship with county/state/federal Medicaid caseworker partners.
• Works collaboratively with other revenue cycle departments and associates with a special emphasis on Case Management, Patient Access, Financial Counseling and Physician office staff.
• Ability to travel when needed.
• Other job duties as assigned.

Employment Qualifications:

• 2 years' experience interacting with patients regarding hospital financial issues.
• Superior customer service skills and ability to communicate with all levels effectively.
• Accustomed to substantial computer use and possesses a strong ability to multi-task required.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Other knowledge, skills, and abilities preferred:

• 4 year/Bachelor's Degree preferred.

Minimum Education:

• High School Diploma or GED. Combination of post-secondary education and experience will be considered in lieu of degree.

Certifications:

• CRCR within 9 months of hire.

Join an award-winning company

Five-time winner of "Best in KLAS" ,

Black Book Research's Top Revenue Cycle Management Outsourcing Solution

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle

Leader in Everest Group's RCM Operations PEAK Matrix…