Front Office Manager

Job Description

Reporting to the Director of Front Office, your responsibilities and essential job functions include but are not limited to the following:

• Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
• Provide leadership while fostering a compassionate, collaborative work environment
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
• Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
• Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Competitive wages and benefits

• High school Diploma or equivalent education required. Bachelor’s Degree preferred.
• 2‑4 years of experience in a leadership role, or equivalent
• Ability to perform and oversee nightly audit functions including balancing daily revenue and posting corrections.
• Skilled in handling guest complaints professionally and diplomatically during minimal staffing hours.
• Comfortable working independently and making critical decisions without upper management onsite.
• Strong knowledge of hotel operations including Front Desk, Concierge, Bell, Guest Services and solid knowledge of front desk protocol and experience working with high‑profile guests.
• Strong knowledge of property management systems such as Opera, Syn Xis.
• Strong verbal and written communication skills in English.
• Must be able to stand or walk a minimum eight‑hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
• Ability to push 20lbs+ consistently.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

• Frequent standing and walking throughout shift

Visa Requirements:
Successful candidates must be legally eligible to work in the United States.

Salary Range:
Subject to experience and qualifications, salary range $65,000 - $75,000 per year.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

All your information will be kept confidential according to EEO guidelines.