Housekeeping Lead​/Navy Lodge

Job Summary

Serves as a working leader at a Navy Gateway Inn and Suites and or Navy Lodge property responsible for leading and inspecting work of team members in performing housekeeping duties ensuring program standards are met. Regularly performs the full range and scope of housekeeping services the same as a Housekeeping Attendant including but not limited to cleaning guest rooms, public spaces, storage areas, laundry rooms, exterior space, etc.

These services include vacuuming, mopping, dusting, scrubbing, washing, moving items, polishing, removing debris, trash, transporting clean and dirty linen, towels, etc. Uses hand and powered cleaning equipment in connection with performing duties.

As a working leader, is responsible for overseeing and passing on to Housekeeping Attendants information instructions received from the supervisor/manager. Assists in the training of new associates, answers questions regarding changes to policies, procedures and pertinent directives. Ensures work schedules are adhered to, keeps supervisor apprised of work status, assignments and advises concerning problem areas.

• Trains and demonstrates proper work methods and procedures for all personnel, ensuring efficient and economical cleaning and maintenance of guest rooms.
• Maintains information on housekeeping work performed by room number, occupant departure and arrival dates, etc.
• Maintains continuity in the absence of the immediate supervisor.
• Greets and welcomes guests upon sight, always maintaining outstanding guest relations.
• Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities and maintains written documentation.
• Ensures privacy and security of guests are maintained at all times.
• Responsible for the security of all items in the storeroom and/or assigned storage areas, determines and places orders for cleaning supplies, in-room amenities and other materials or equipment needed.
• Ensures equipment is properly maintained, stored and accounted for. Issues amenities, supplies and linen and performs monthly/quarterly inventory as required.
• Handles guest and/or staff suggestions and complaints, resolving problems in a tactful manner, referring difficult or unusual situations to the supervisor.
• May be responsible for set-up and breakdown, clean-up of the complimentary self-service breakfast bar, assists with preparing, heating, displaying and replenishing breakfast items.
• Maintains a clean and safe environment, applies knowledge of blood-borne pathogens and safety measures to determine potential safety concerns.
• Performs and inspects laundry operations at the facility.
• Required to possess a valid state driver's license to travel to other lodging facilities as required.
• May be called upon to maintain operations during inclement weather or emergencies for a short period in the absence of an immediate supervisor.
• May be required to obtain NHG housekeeping certification within 6 months of employment and other certification requirements.

Performs other related duties as assigned.

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S. FOR THREE YEARS

• No experience required.
• High School graduate or equivalent preferred.
• 6 months housekeeping experience preferred.
• Leadership and/or training experience preferred.

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