Vice President, People Operations

About The Opportunity

The Vice President, People Operations is a strategic and operational executive leader responsible for designing, delivering, and continuously advancing a high-performing People Operations function across the Memorial Health enterprise. This role provides enterprise leadership for total rewards, colleague health and relations, childcare, HR shared service, HRIS and people analytics – ensuring Memorial Health’s workforce infrastructure enables organizational performance, clinical excellence and a differentiated colleague experience.

Springfield, IL

Safety, Integrity, Quality and Stewardship that support our mission, vision and goals.

• Master’s degree in business administration, human resources or related field is required.

• Lean Six Sigma or equivalent process improvement certification strongly preferred.
• Human centered design or equivalent change management certification strongly preferred.
• Continuing education in a minimum of two specialty areas, including but not limited to total rewards, workforce analytics, employee relations, HR operations, HR technology or healthcare labor regulations.

• Minimum of ten years of progressive experience in human resources, people operations or workforce strategy roles.
• Minimum of five years of demonstrated leadership experience required, preferably in health care; previous vice-president level experience preferred.

• Demonstrated leadership, team-building and performance management skills.
• Advanced knowledge of total rewards strategy, including compensation, benefits, incentive design, wellbeing and childcare programs.
• Demonstrated expertise in HR operations, shared services models and HRIS platforms, with a focus on scalability, automation and user experience.
• Strong understanding of employee and labor relations, compliance, policy governance and risk mitigation in healthcare environments.
• Demonstrated ability to gather, interpret and analyze workforce and operational data to drive evidence-based decisions and measurable outcomes.
• Proven ability to design and implement enterprise-wide people programs that balance colleague experience, operational efficiency and financial stewardship.
• Exceptional consultation, influencing and relationship-building skills with senior leaders, physicians and cross-functional partners.
• Advanced written, verbal and presentation skills; ability to communicate complex information with clarity and credibility.
• Demonstrated proficiency with reporting, analytics and presentation tools utilizing Microsoft and HR technology platforms.
• Proven ability to lead through complexity, ambiguity and change while maintaining trust, transparency and accountability.
• Strong personal and professional commitment to Memorial Health System’s mission, vision, values and culture.

• Partners closely with the CHRO and executive leadership to align People Operations strategy with Memorial Health’s enterprise strategic plan.
• Designs and executes an integrated People Operations strategy that supports workforce sustainability, clinical excellence and organizational performance.
• Serves as a strategic advisor to senior leaders on workforce trends, labor dynamics, operational risks and people investments.
• Ensures people systems, policies and programs support physician alignment, leadership effectiveness and cultural priorities.
• Leads end-to-end optimization of HR processes to improve efficiency, reduce waste, ensure compliance, and maximize colleague and leader experience.

• Provides executive oversight of total rewards strategy, ensuring programs are competitive, equitable, transparent and financially responsible.
• Partners with finance and leadership to align compensation and benefits investments with workforce and performance objectives.
• Evaluates and evolves rewards programs using market data, analytics and colleague insights.
• HR Operations, Shared Services & Technology Enablement.
• Leads HR shared services, HRIS and operational delivery models to ensure efficient,…