Jira Administrator​/Developer

Remote

Employment Type:
Full-Time

The Jira Platform Administrator/Developer will support the day-to-day configuration, administration, and continuous improvement of the Jira and Confluence platform. This role focuses on maintaining stable operations, implementing incremental enhancements, building small-scale automations and reusable components, and supporting documentation, testing, and knowledge-transfer activities.

Working under the guidance of senior platform leads and architects, this role is ideal for an early-career professional seeking to deepen hands-on expertise in Atlassian tools within a governed, enterprise environment. The position requires strong attention to detail, process discipline, and a collaborative mindset aligned with Agile delivery practices.

• Support configuration and maintenance of Jira Software, Jira Service Management, and Confluence environments.
• Configure and update workflows, custom fields, screens, issue types, notifications, and permission schemes.
• Assist in maintaining standardized configurations aligned with platform governance and reuse guidelines.
• Perform routine administrative tasks, health checks, and configuration updates under established change-control processes.
• Build and maintain basic Automation for Jira rules, including triggers, conditions, actions, variables, and guardrails.
• Assist in creating reusable components such as workflow templates, field configurations, and automation patterns.
• Support incremental enhancements that improve usability, efficiency, and data quality across teams.

• Assist with documentation artifacts such as how-to guides, runbooks, configuration logs, and support artifacts.
• Assist with basic integrations using established patterns, including REST APIs, webhooks, and CSV import/export.
• Support data validation and troubleshooting activities related to integrations and bulk updates.
• Use tools such as Postman at a basic level to validate API calls and integration behaviors.

• Apply principles of least privilege and role-based access when supporting user and permission changes.
• Maintain awareness of audit trails, configuration traceability, and compliance requirements.
• Support accessibility considerations, including Section 508 awareness, in configuration and documentation practices.
• Participate actively in Agile ceremonies such as sprint planning, stand-ups, reviews, and retrospectives.
• Collaborate with developers, project managers, business analysts, and support teams.
• Communicate clearly on task status, risks, and dependencies; demonstrate openness to feedback and continuous learning.

Experience:

• 1–3 years of experience in IT or application support roles.
• Minimum 1 year of hands-on experience with Jira and Confluence as an administrator or advanced/power user.
• Strong working knowledge of workflows, custom fields, screens, permission schemes, and notifications.
• Proficiency in JQL for filters, dashboards, and reporting.
• Foundational experience with Automation for Jira, including rules, variables, and guard conditions.

Process Discipline
:

• Experience supporting change control, testing, UAT, defect tracking, and documentation standards.
• Ability to follow predefined integration patterns using REST APIs, webhooks, and CSV operations.
• Basic familiarity with Postman or similar API testing tools.

Security & Accessibility:

• Understanding of access controls, auditability, and least-privilege concepts.
• Awareness of accessibility considerations (e.g., Section 508).

• Strong communication skills, attention to detail, and willingness to learn.
• Ability to work effectively in a collaborative, Agile team environment.

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Atlassian Foundations certification and/or ITIL Foundation.

• Introductory experience with Groovy (e.g., Script Runner).

• Experience creating dashboards, filters, SLA reports, and widgets.
• Basic familiarity with Power BI or eazy
  
  BI is a plus.

• Awareness of integrations involving Power Automate approvals, Microsoft Teams/SharePoint connectors, and Service Now ticket synchronization patterns.