Computer Support Technician II; Information Services Specialist II Option C

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Computer Support Technician II for the Department of Innovation & Technology (DoIT) providing professional technical support and assisting in intermediate personal computer services functions.

In this role, you will ensure DoIT standards and procedures are followed in the setup, installation, maintenance, upgrade, inventory, and general use of personal computers and associated software packages. Additionally, you will provide intermediate level on-site and remote troubleshooting and support services for agency computer customers and equipment. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

Benefits

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10
  -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carryover year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs
  -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits.

Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Under general supervision, serves as a Computer Support Technician II for the Department of Innovation & Technology (DoIT), providing professional technical support and assisting in intermediate personal computer services functions, including ensuring DoIT standards and procedures are followed in the setup, installation, maintenance, upgrade, inventory, and general use of personal computers and associated software packages.
• Provides intermediate level on-site and remote troubleshooting and support services for agency computer customers and equipment, including providing accurate and quality on-site and remote resolutions to user reported problems with computer hardware, software and related peripherals or services on a statewide basis.
• Participates with senior analyst in the analysis of configuration, testing, installation, documentation and maintenance of desktop/laptop systems and related peripheral systems, ensuring configurations comply with agency security considerations, performance requirements and established standards.
• Conducts training sessions for end users and staff and provides one-on-one training to users, including evaluating training sessions and providing telephone support to users.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties assigned or required which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill,…