IT Service Manager Lead

Overview

JBW Federal is a subsidiary company of the Kanaka Foundation - An NHO who 27s mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Vision insurance
• Pet insurance
• Annual membership to Costco or Sam7s
• 401K
• ...and much, much more!

JBW Federal is seeking an IT Service Manager Lead to work in the Scott AFB, IL area. A United States Citizenship and an active Secret DoD Security Clearance is required to be considered for this position.

• The IT Service Manager Lead oversees and manages service delivery, ensuring alignment with business objectives and client needs.
• This role involves collaborating with stakeholders to define service strategies, objectives, and service level agreements (SLAs).
• Develops comprehensive service plans and roadmaps to ensure services meet business needs.
• Oversee the day-to-day operation and delivery of services, ensuring adherence to SLAs and maintaining high service quality.
• Leads incident, problem, and change management processes, coordinating resolution efforts to minimize service disruptions.
• Other support duties as needed/directed.

• 5+ years of relevant experience.
• IAT Level II
• Active Secret Security Clearance is required.
• Must be a US Citizen and pass a background check.
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested.

Kanaka Family of Companies is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO/AA employer/Vet/Disabled.

Job Posted by Applicant Pro