IT Desktop Support Analyst Tier 2

Protege Hunters has an Immediate opportunity for a savvy IT Desktop Support Analyst Tier specialist. Ideal candidate will have a manufacturing background and a track record of providing advanced technical support and maintaining the operational efficiency of IT systems specifically within a manufacturing environment. The ideal candidate possesses a strong technical background, problem-solving skills, and a customer service-oriented mindset to ensure the smooth operation of IT infrastructure and enhance user satisfaction.

This includes Office 365 configuration and end-user support for the entire office suite.

• Education:
  
  Associate's Degree in Computer Science or a related field desired. CompTIA A+ certification preferred.
• Experience:
  
  3+ years of experience in a similar position. Previous experience with setup/troubleshooting thermal printers is a plus.
• Technical
  
  Skills:
  
  Proficient in Microsoft Office applications and advanced understanding of computer systems (Windows & Mac) connected in LAN/WAN environments. Advanced knowledge of desktop/laptop and printer repair.
• Communication
  
  Skills:
  
  Excellent verbal and written communication skills. Strong interpersonal skills and the ability to effectively communicate technical information to non-technical people.
• Problem-Solving:
  Motivated self-starter with strong problem-solving skills and the ability to interact effectively with people at all levels.
• Multitasking:
  Ability to manage multiple tasks and work under pressure to meet deadlines.
• Language
  
  Skills:
  
  Ability to speak/understand Spanish is a plus.

• System Maintenance and Configuration:
  Perform routine maintenance tasks such as software updates, system backups, and network configurations to ensure optimal performance and security within the manufacturing environment.
• Configure and install various computer and Windows servers, integrating new hardware and applications under the supervision of a senior engineer if needed.
• Deploy and configure hardware, including workstations, monitors, and peripherals.
• Support IT security measures and protocols, including antivirus updates and patch management.
• Handle escalated technical issues from Tier 1 support, providing in-depth analysis and resolution.
• Maintenance:
  Maintain endpoint backup software and antivirus software.
• Audio/Visual Support:
  Support audio and video equipment in conference rooms.
• Equipment Management:
  Move computer and printer equipment as needed. Setup/configure computer equipment for onboarding and offboarding.
• Asset Management:
  Maintain the Asset Management database to reflect current hardware allocation.
• Special Projects:
  Work on special projects as needed.
• Ticket Management:
  Review, prioritize, take ownership, and resolve IT requests from the ticketing system. Incidents and requests may be submitted via phone calls, emails, IMs, or in person.
• Policy Enforcement:
  Work with Microsoft Intune to push out updates and policies to desktops and laptops.
• Mobile Device Support:
  Setup and support Android scanners and tablets on the production floor.
• Compliance:
  Ensure compliance with company IT policies and security procedures.
• Provide remote and potentially on-site support for manufacturing equipment, workstations, servers, and other IT devices.
• Excellent Verbal and Written Skills are mandatory.

• Forward Resumes to
• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Staffing and Recruiting

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