Desktop Support Technician

Our client is looking for a Desktop Support Specialist who has 5+ years of experience providing onsite support.

• Proficient with Microsoft SCCM and Intune.
• Strong troubleshooting experience with Windows 11, O365, and Active Directory.
• Skilled in supporting and resolving issues on iOS.
• Able to install, configure, and support various hardware such as scanners, printers, mobile devices, and other peripherals.

The IT Site Support Technician handles technical support for devices, applications, peripherals, and related hardware. This role requires more than 5+ years of hands‑on deskside or site support experience.

• Manage break/fix issues and service requests from start to finish.
• Provide support for macOS and iOS and create supporting documentation.
• Install and troubleshoot network devices independently.
• Troubleshoot local server problems, network printers, and device permissions.
• Use monitoring tools to assess system health and share usage guidance.
• Perform warranty repairs on computers and peripherals, especially Dell and HP.
• Support basic troubleshooting for Lexmark/Zebra printers, handheld units, VMUs, and conference room devices.

Experience Level: Intermediate Level

Contract to Hire position based out of Springfield, IL.

• Pay range: $30.00 – $35.00/hr.
• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – pre‑tax and Roth options.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

Fully onsite position in Springfield, IL.

This position is anticipated to close on Feb 20, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.