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Field Service Support Engineer
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-02-19
Listing for:
Ajulia Executive Search
Full Time
position Listed on 2026-02-19
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Monitor, track, and analyze service requests and incidents using ticketing systems such as Service Now to ensure timely resolution and service efficiency.
- Respond to and resolve Level 2 (L2) technical incidents while meeting defined SLA response and resolution targets.
- Provide on-site technical support at designated locations, along with remote assistance to both internal and external users.
- Collaborate with cross-functional teams and external stakeholders to troubleshoot issues and support ongoing projects.
- Act as “smart hands” support for technical deployments, maintenance activities, and infrastructure-related tasks.
- Perform basic operational technology (OT) troubleshooting and support for field devices and systems.
- Identify trends, analyze operational data, and recommend process improvements to reduce response times and enhance service delivery.
- Ensure compliance with organizational standards, service protocols, and quality benchmarks.
- Contribute to continuous improvement initiatives aimed at optimizing service workflows and increasing team productivity.
- Proven experience in field service support, technical helpdesk, or IT support environments.
- Strong working knowledge of Windows operating systems and Microsoft 365 applications.
- Familiarity with ticketing tools such as Service Now or similar service management platforms.
- Experience handling L2 technical support issues in a fast-paced environment.
- Basic understanding of operational technology (OT) systems and troubleshooting techniques.
- Knowledge of Zebra printers and tablets is preferred.
- Exposure to Mac OS and hardware support is an advantage.
- Strong analytical and problem-solving skills with the ability to interpret service data and identify improvement opportunities.
- Excellent communication and interpersonal skills to effectively collaborate with technical teams and end users.
- Ability to manage multiple tasks, prioritize effectively, and work independently in both field and remote settings.
$25 - $30/ hour
Benefits- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K
- Paid Time Off
- Direct Hire
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