Backup Administrator II

compucom systems, inc. Provides end-to-end it managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it! We’re looking for a backup administrator to join our team.

the backup administrator provides operational support for enterprise backup and recovery platforms, primarily rubrik
, dell emc avamar
, and power protect data manager (ppdm). The role focuses on day‑to‑day operations, incident and problem resolution, backup monitoring, and recovery support, working closely with l1 support, infrastructure teams, and vendors to ensure data protection services meet defined slas.

• provide level 2 operational support for enterprise data protection platforms: rubrik, dell emc avamar, and power protect data manager (ppdm).
• monitor backup and replication jobs, identify failures, and perform root‑cause analysis.
• troubleshoot backup, restore, and replication issues across: virtual environments (vmware, hyper‑v), physical servers and database workloads (e.g., oracle, sql server – where applicable).
• perform restore and recovery operations.
• ensure backup policies, schedules, retention, and slas are correctly implemented.
• resolve incidents and service requests escalated from l1 support within agreed slas.
• perform trend analysis and contribute to problem management by identifying recurring issues.
• participate in change activities, including backup policy updates, agent upgrades, platform maintenance and patching (non-design level).
• create and update operational documentation and runbooks.

• 3–6 years of experience in backup, data protection, or infrastructure operations.
• prior experience in an l2 support role within an enterprise environment preferred.
• hands‑on experience with at least one of the following (multiple preferred): rubrik, dell emc avamar, power protect data manager (ppdm).
• strong understanding of backup and recovery concepts (full, incremental, synthetic full, retention), rpo/rto requirements.
• familiarity with storage concepts (nas, san, snapshots, replication).
• experience working in itil‑based operational environments.
• strong troubleshooting and analytical skills.
• ability to follow and improve operational procedures.
• clear documentation and communication skills.

the annual starting salary for this position is between $60,000 – $80,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), fsa/hsa pre-tax benefits.

More detailed information can be found here. ()

the compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

this posting is anticipated to remain open until 4/17/2026

compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

work authorization: candidates must be authorized to work in the united states without the need for current or future employer sponsorship.

to the extent required by applicable law, the company maintains a smoke-free workplace.

please review the california consumer privacy act notice ().

we will…