Federal IT Service Desk Shift Lead

A federal IT services company is seeking a Service Desk Shift Supervisor in Springfield, Illinois. This role involves overseeing the service desk operations to ensure timely support for incidents, managing queues, and coaching staff. The ideal candidate should have 4-7 years of IT operational experience, including at least 3 years in a supervisory role. Strong leadership and communication skills are necessary, along with a robust understanding of service delivery principles.

Compensation ranges from $67,900 to $132,500, depending on various factors.
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