Technical Support Engineer II

Job Description Summary

The Technical Support Engineer II (TSE) will be part of a team of support engineers in a fast‑paced support organization whose primary mission is to provide world‑class support to Rocket’s customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or by helping to guide the development team in providing permanent solutions.

• Identify and complete tasks in a fast‑paced dynamic environment.
• Effectively and efficiently work with customers and partners to resolve reported problems.
• Track all customer contact within approved tracking systems.

• BS degree in Computer Science/Information Technology.
• 2+ years’ experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer.
• 1+ years’ experience working with one or more z/OS database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM.
• Experience with JCL, ISPF and SMP/E.
• Excellent verbal and written communication skills.
• Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP.
• Strong customer service skills.
• Excellent written and verbal communications skills.

• Knowledge of Web Services standards (SOAP, WSDL, WS-*), REST, Application Servers (Web Sphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols.
• Knowledge/experience with ODBC/JDBC.
• Knowledge/experience of DB2 utilities and DB2 stored procedures.
• Knowledge/experience of DB2 LUW.
• Knowledge/experience with Visual Studio .NET.
• Knowledge/experience in z/OS Cobol or Natural.
• Knowledge/experience in Microsoft SQL Server or Oracle.
• Knowledge/experience working with RACF, ACF2 or Top Secret.
• Operating systems: IBM z/OS, Windows, Red Hat Linux, Sun Solaris.
• Knowledge/experience with the following is a plus: IBM Info Sphere Data Replication (Replication and CDC) or Rocket Data Replication and Sync/tc Vision.

• Unlimited Vacation Time as well as paid holidays and sick time.
• Health and Wellness coverage options for Rocketeers and dependents.
• Life and disability coverage.
• Fidelity 401(k) and Roth Retirement Savings with matching contributions.
• Monthly student debt benefit program.
• Tuition Reimbursement and Certificate Reimbursement Program opportunities.
• Leadership and skills training opportunities.

Annual salary range for this position is between $57,500.00 and $77,625.00 gross before taxes.

#LI-Remote

#LI-JC1

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781‑577‑4321 or email  We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.