Associate, Endpoint Administrator

Situs

AMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At Situs

AMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team!

This role is a key member of the Situs

AMC Endpoint Management Team, responsible for supporting, maintaining, and optimizing the enterprise’s physical and virtual endpoint environment. This role provides day to day operational support, ensuring reliable, secure, and efficient endpoint performance for all end users across the organization. The position includes building and maintaining imaging templates, deploying hardware and software configurations, troubleshooting endpoint related issues, and assisting with escalations from the Service Desk and Endpoint Management teams.

The Associate – Endpoint Administrator also contributes to the ongoing administration and enhancement of Endpoint Management solutions, helping ensure endpoint security, compliance, and lifecycle integrity within the corporate environment

• Deploy security patches, software updates, and application packages using Automox, Microsoft Intune, or other enterprise endpoint management tools.

• Install, configure, and maintain endpoint hardware and software, ensuring secure and consistent configurations across the environment.

• Maintain and enforce configuration and security baselines on all Windows endpoint operating systems.

• Review vendor service portals and technical forums for updates, patches, and best practices to keep endpoints current and secure.

• Monitor endpoint management systems to ensure optimal performance, availability, and compliance.

• Troubleshoot endpoint‑related issues and resolve incidents in a timely and efficient manner, either remotely or onsite.

• Document troubleshooting steps, resolutions, and system changes in the company’s ticketing system and knowledge repositories.

• Support escalations from Service Desk teams, providing deeper technical analysis and root‑cause investigations.

• Access internal and external knowledge resources to aid in issue resolution.

• Implement and enforce endpoint security policies, ensuring compliance with Microsoft and organizational audit requirements.

• Conduct regular audits and assessments of endpoint configurations, patch levels, and security settings.

• Develop and maintain documentation needed to meet internal and external security, audit, or regulatory requirements.

• Contribute to identifying, mitigating, and documenting security vulnerabilities within endpoint systems.

• Assist in planning, analyzing, testing, and deploying operating system upgrades, new releases, or major endpoint changes.

• Evaluate the impact of new or updated applications on existing endpoint configurations and system performance.

• Collaborate with vendors and internal teams during system implementations, troubleshooting, and problem resolution.

• Work closely with other IT teams and business stakeholders to ensure effective endpoint management and system readiness.

• Provide end‑user training, guidance, and support on endpoint tools, processes, and best practices.

• Communicate clearly and effectively with teams and management regarding system status, issues, risks, and updates.

• Prepare accurate documentation, reports, and operational updates for management and audit teams.

• Maintain detailed records of system changes, configurations, troubleshooting procedures, and endpoint compliance metrics.

• Participate in company‑provided and department‑provided training to maintain up‑to‑date technical expertise.

• Provide on‑call support for endpoint systems, offering after‑hours assistance in the event of production issues or outages.

• Assist in emergency or critical‑event response efforts, supporting…