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Problem Manager: ITIL Lead Root Cause & Prevention
Job in
Springfield, Sangamon County, Illinois, 62777, USA
Listed on 2026-05-20
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-05-20
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Support, Systems Analyst
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is looking for a Mid-level Problem Manager in Springfield, Illinois. This role involves overseeing the lifecycle of problems within enterprise IT services and leading investigations into major incidents. The ideal candidate will have a strong background in ITIL practices and experience in problem and incident management.
Key responsibilities include managing the problem backlog, coordinating technical teams, and ensuring integration with incident and change management processes. Preferred qualifications include experience in federal IT environments and relevant certifications.
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