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HelpDesk/Support Technical Support IT Support

Senior Service Desk Agent: Federal IT Support

Job in Springfield, Sangamon County, Illinois, 62777, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-05-27
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 52900 - 68690 USD Yearly USD 52900.00 68690.00 YEAR
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company, is looking for a Customer Service Representative in Springfield, IL. This role involves providing first-level technical support in a government environment, handling incidents, and maintaining communication with users. Candidates should have a background in IT support, possess strong troubleshooting skills, and be able to obtain a SECRET security clearance. The position offers a salary range of $52,900 - $68,690 along with a comprehensive benefits package.
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Position Requirements
10+ Years work experience
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