ServiceNow IRM & SecOps Implementation Senior Consultant

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Senior Implementation Consultant, IRM & Sec Ops Crowe  is seeking an experienced and motivated Senior Consultant to join our growing Service Now Cloud Solutions team. This role is ideal for a professional with strong Service Now expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities. As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation.

You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their Service Now and consulting leadership skills.

Responsibilities:

Engage and deploy client projects across Service Now applications (e.g., IRM, Sec Ops, etc.), ensuring high-quality delivery.

Serve as a client contact for engagements, building trusted relationships and managing expectations.

Translate complex business requirements into scalable, effective Service Now solutions.

Facilitate workshops and design sessions with clients to shape solution direction.

Configure, customize, and extend Service Now applications, while overseeing execution by staff-level team members.

Deliver product demos to prospective clients, showcasing Service Now capabilities and Crowe’s approach.

Support proposal development, SOW creation, and pre-sales activities.

Mentor and train junior staff, supporting their technical and consulting skill growth.

Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.

Collaborate with leadership on thought leadership and practice-building initiatives

Basic Qualifications:

2+ years of direct Service Now implementation experience.

Ability to independently lead client projects and contribute to business development.

Strong track record of delivering Service Now solutions that meet client needs.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.

Willingness to travel as needed for client engagements.

Preferred Qualifications:

Strong hands-on experience configuring and implementing Service Now solutions.

Proficiency with Service Now development (JavaScript, Business Rules, Workflows, UI Policies, etc.).Familiarity with Service Now integrations (REST/SOAP APIs) and third-party tools.

Excellent communication, facilitation, and client-facing presentation skills.

Proven ability to lead Service Now delivery projects and guide junior staff.

Experience with business development activities (demos, proposals, pre-sales discussions) – Preferred.

Strong problem-solving and organizational skills.

Certifications:

Service Now Certified System Administrator (CSA) – Preferred.

One or more Service Now Certified Implementation Specialist certifications – Preferred.

Certified Application Developer (CAD) – a plus.#LI-JB1 #Service Now #IRM #Integrated Risk Management  #Sec Ops #Security #Implementations #Go Crowe We  expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

The Final date to receive applications for this role is 06/12/ compliance with federal law, all persons hired will be required to verify…