Technical Onboarding Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.

We’re proud to share our story and Make Amazing Happen at CDW.

As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.

This position is 100% remote.

• Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
• Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
• Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
• Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
• Gather technical requirements from customers, including new and existing AWS account details and configurations
• Educate customers on current technologies, Mission Cloud services, and industry best practices

• Experience working in a technical Customer Support, Implementation, or Onboarding role
• Ability to work in a project management role
• Ability to work with public cloud, preferably with AWS
• Ability to communicate regularly with customers over phone or video conference and email