Customer Success Manager

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Miovision is a global industry leading company providing agencies and organizations modern tools to improve today’s traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking.

Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit .

Position Summar

yMiovision is looking for an ITS Customer Success Manager (CSM) to join our team. We love to meet our customer’s needs with every interaction. We’re passionate about meeting customer needs with every interaction, and our CSMs play a key role in making that happen. This team is responsible for proactively managing post-sales relationships, driving customer health and retention, supporting revenue growth, and championing a customer-first culture.

If you’re energized by building meaningful partnerships and solving real problems, this role is for you

.
As a CSM, you’ll be at the forefront of new customer introductions, onboarding, and ensuring a great experience at every step. You’ll work closely with clients to help them achieve ROI, share industry best practices, and guide them in using Miovision’s solutions to their full potential. You’ll also collaborate cross-functionally to ensure our customers’ voices are heard and their goals are met.

As a CSM, you'll become a product expert who can guide customers in developing and executing strategies that drive succes

s.
This is a remote-first role supporting customers across the Central US region (including North Dakota, Kansas, Wisconsin, Illinois, Michigan, Virginia, and North Carolina) and requires approximately 50% trav

el.
Key Accountabili

• ties Manage customer relationships from “new to renew”, including onboarding, adoption, retention, and expans
• ion.
  
  Document each individual customer journey and implementation process with accuracy and a focus on data integr
• ity.
  
  Build trusted relationships with customers including executive sponsors, key contacts, and end-us
• ers.
  
  Own a book of business and drive strong retention and growth partners and custom
• ers.
  
  Effectively advocate for our customers while collaborating cross-functionally to evolve, scale, and improve the customer experie
• nce.
  
  Develop a deep understanding of each customer’s key objectives and deliver strategic, consultative support to help achieve t
• hem.
  
  Identify challenges early and proactively create solutions, both for customers and internal te
• ams.
  
  Proactively monitor customer health, flag risks and opportunities, and manage escalations with urgency and c
• are.
  
  Partner with the product team to improve product documentation and customer enablement resour
• ces.
  
  Support customers and our distributor network with technical implementation of both Miovision hardware and softw
• are.
  
  Travel is required approximately 50% of the time across the United States and North Ame

rica
Skills/Qualifica

• tions
  
  Bachelor’s degree or equivalent experience in information technology, engineering, or business develop
• ment.
  5+ years of experience in technical account management, project management, installation, or configuration in a technical f
• ield.
  5+ years of experience supporting B2B customers in a technical ind
• ustry
  
  Results-oriented, with a focus on driving technical and commercial outcomes for both Miovision and the customers you su
• pport
  
  Proven track record of owning customer relationships from “new to renew”, including onboarding, adoption, expansion, and re
• newal
  
  Ability to learn technical concepts and align product capabilities…