System Support Specialist

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Administrative

About Misericordia

Misericordia Heart of Mercy is a home to over 600 children and adults with mild to profound developmental disabilities. Misericordia offers a community of care that maximizes potential for persons with mild to profound developmental disabilities, many of whom are also physically challenged.

Misericordia offers a continuum of care to meet residents’ diverse needs and aspires for each individual to live as independently as possible in the highest level of community integration feasible. At Misericordia, we value our employees' fostering opportunities for growth and development, generous benefits, competitive pay and a supportive work environment. Misericordia employees contribute to the mission and the community with their presence and focus on making residents lives, a life worth living.

SUMMARY:

This role will provide technical and business support to help staff effectively use Misericordia’s software applications. The Specialist must understand both how the software works and how Misericordia's business processes work, enabling them to configure systems, troubleshoot user issues, extract and analyze data, and train staff on best practices. The Specialist focuses on understanding business needs first, then applying technology solutions to meet those needs.

This requires continuous learning as Misericordia implements new systems and business requirements evolve. Success in this role depends on deep knowledge of business processes across resident care, fundraising, retail operations, and administrative functions.

RESPONSIBILITIES:

• Possess a working knowledge and belief of Misericordia mission, philosophy, purpose, and scope of service. In addition, possess an awareness of all policies and procedures concerning residents, families, and personnel.
• Learn new tools and systems quickly. Configure, use, troubleshoot and pull data from these systems.
• Learn about Misericordia and its processes and operations to help support users and Misericordia.
• Support staff with training, operational support and troubleshooting to ensure staff can successfully use technology and these systems. Work with staff to understand their specific business needs and how best to support these needs within each tool.
• Work with vendors to resolve issues, implement new features and ensure successful operation of these systems.
• Maintain open and effective communication with all Departments. Provide end user support for the various applications. This includes troubleshooting end user software, connection and data issues.
• Work with business and technology teams to ensure systems are used with appropriate security considerations. Ensure that tools and systems are used appropriately for their function and the type of information stored / used within the system.
• Create documentation and training materials for systems to ensure that staff are successful with business applications.
• Additional support responsibilities

QUALIFICATIONS:

• College degree in technical field preferred
• Proficient with computer programs/software including Microsoft Office tools.
• Proficient with data presentation and creating reports and documentation.
• Initiative & responsibility
• Excellent verbal and written communication skills
• Ability to work as a team member
• Maintain confidentiality
• Mandated reporter as per State of Illinois Statutes
• Flexibility of hours

PAY:

$46,

BENEFITS:

• Health, vision and dental insurance
• Paid time off
• 401K Matching
• Roth 401k with 2% match tax-free withdrawals after retirement
• Referral bonus
• Attendance bonus
• Many opportunities for growth throughout the company