AI Governance Operations Lead

Overview

The AI Governance Operations Lead acts as the primary gatekeeper and intake specialist for AI initiatives across the enterprise. This role is responsible for managing the end-to-end lifecycle of AI governance tickets, ensuring that all proposed AI solutions meet organizational requirements for risk, compliance, and strategic alignment before moving into execution.

The ideal candidate is a high-energy, process-oriented professional who can manage high-volume backlogs (up to 100+ active tickets) while maintaining strict attention to detail and clear communication with senior stakeholders.

• Intake & Triage Management: Own the intake process within Service Now, reviewing incoming AI solution tickets for completeness and determining appropriate next steps for governance routing.
• Artifact Validation: Verify that product owners have provided all required artifacts, including business purpose, vendor details, and internal/external usage data.
• Operational Execution: Drive the "burn down" of the governance backlog by moving tickets from triage to execution and ensuring roadblocks are identified and removed.
• RAI
  
  Collaboration:
  
  Partner closely with Responsible AI (RAI) Analysts to ensure technology assessments are completed, risk levels are assigned, and documentation is accurate.
• Decision Facilitation: Schedule and lead "Deep Dive" sessions where product teams present AI solutions to senior leadership for review and approval.
• Stakeholder Communication: Maintain constant communication with ticket owners and product teams to provide status updates and guidance on governance requirements.
• Reporting & Metrics: Develop and maintain operational dashboards to provide visibility into ticket health, volume, and compliance status.

• Education: Bachelor’s degree in Business, Information Technology, Healthcare Administration, or a related field.
• Experience: 5+ years of experience in Business Analysis, Project Management, Project Coordination, or Governance Operations.
• Platform Expertise: Direct experience managing workflows and ticket processing within Service Now
  .
• High-Volume Management: Demonstrated ability to manage a large portfolio of tasks (100+ concurrent items) in a fast-paced environment.
• Communication
  
  Skills:
  
  Strong ability to present technical or governance concepts to senior-level audiences and facilitate cross-functional meetings.
• Analytical Mindset: Strong attention to detail with the ability to review assessments and document justifications for risk levels.

• Industry
  
  Experience:
  
  Experience working in healthcare, insurance, or other highly regulated enterprise environments.
• Compliance Knowledge: Familiarity with AI governance, Responsible AI (RAI), or compliance-driven program management.
• Technical Familiarity: Understanding of AI/ML concepts or the lifecycle of technology solution deployments.
• Operational Agility: Ability to move between multiple tickets and stakeholders quickly without losing accuracy.
• Decision Facilitation: Leading groups toward a decision through clear presentation of facts and risks.
• Process Improvement: Identifying ways to streamline the intake and triage process to increase throughput.
• Detail Orientation: Ensuring work papers and reports are executive-ready and accurately reflect risk assessments.

Brooksource is an equal opportunity employer that does not discriminate on the

basis of actual or perceived race, color, creed, religion, national origin, ancestry,

citizenship status, age, sex or gender (including pregnancy, childbirth, lactation

and related medical conditions), gender identity or gender expression, sexual

orientation, marital status, military service and veteran status, physical or mental

disability, protected medical condition as defined by applicable state or local law,

genetic information, or any other characteristic protected by applicable federal,

state, or local laws and ordinances.

Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health

Savings Account, Dependent Care FSA, and supplemental coverage with plans that

can fit each employee’s needs. We offer a 401k plan that includes a company

match and is fully vested after you become eligible, paid time off, sick time, and

paid company holidays. We also offer an Employee Assistance Program (EAP) that

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of

compensation or salary. Additional factors considered in extending an offer

include (but are not limited to) responsibilities of the job, education, experience,

knowledge, skills, and abilities, as well as internal equity, alignment with market

data, applicable bargaining agreement (if any), or other law.