Manager, Enterprise Field Tools

Job Description

The Enterprise Field Tools Manager is responsible for acting as liaison between Business Stakeholders, BTS, Training, OEC, Legal, APEXCOE, and Therapeutic Area In-field and In-house teams to oversee the design, deployment, training, communications, and management of field force tools (CRM, reporting dashboards, Etc.) across Abb Vie’s Enterprise teams. This position drives field force effectiveness through strategic partnership with business units to ensure our call plans, field tools, and operations provide our in‑field teams with what they need to drive the business in their markets.

It reports directly to the leader.

• SME and Key Point of Contact for in‑field and in‑house business unit leadership as needed
• Support the onboarding of any new teams, as well as new hires/transfers into existing teams
• Lead coordinated efforts with the Therapeutic Areas and In‑field Leadership for other in‑field team effectiveness initiatives to improve in‑field strategic execution

• Design, testing, and deployment for on‑going field tool releases and enhancements
• Coordinate across the Therapeutic Areas, BTS, OEC, and Legal to ensure business requirements are well defined and approved; develop project plans for systems and business deployment steps, and deployment is coordinated and managed with HQ operations and In‑field Leadership
• Develop and maintain business rules and ensure functional requirement documents are updated and correct per the business needs for use by BTS to ensure impactful system updates are deployed accurately and efficiently
• Proactively engage with Therapeutic Area Leaders, in‑house Leadership, and field users to provide system enhancement/business process recommendations
• Provide Level 2 support for help‑desk cases and root‑cause analysis and investigation of systems‑related issues
• Create processes and documentation to ensure strong technical support for field tools application users, including field users, regulatory, legal, OEC, business unit, operations, and others as needed, including management of knowledge base for the field help‑desk

• Cross‑functional leadership across FPAT, Field Operations, Training, and Commercial BTS to roll out projects in scope and on time
• Develop project plans that integrate and align with cross‑departmental processes and other projects, and provide innovative solutions to overcome project hurdles
• Act as a resource to provide innovative solutions to mitigate risks, manage competing customer priorities, facilitate contingency plans, maximize cost‑effective resource utilization, and improve field force effectiveness

• Develop communication and training plans for system enhancements to ensure effective change management
• Facilitate new hire training (IFTC/AFTC), provide support during field meetings and present system capabilities to key internal stakeholders

• Bachelor’s degree or equivalent in business, technical, or health‑related field
• 5+ years of experience in the pharmaceutical industry, with specific experience in in‑field activities, roles, and behaviors, and a strong customer and operations focus
• 5+ years of experience in developing, deploying, and managing effective IT systems, quality control procedures, and comfort in directing complex analytics
• 5+ years of experience supporting the implementation of new technology–related systems and processes and/or project management
• Able to manage multiple tasks/priorities simultaneously with a sense of urgency
• Proficiency with Microsoft Office tools such as Outlook, Word, PowerPoint, Internet Explorer, and Share Point
• Proficiency with Excel advanced features for data analysis, reports, macros, pivot tables, and lookup tables
• Excellent written, verbal, and presentation skills
• Ability to develop and execute innovative, creative solutions
• Excellent business acumen, understanding of compliance, legal, and medical/regulatory drivers and guidance
• Ability to clearly and confidently articulate complex and difficult concepts

• Master’s degree in business, IT, or science
• Knowledge of pharmaceutical industry,…