Director of Information Technology

Akkodis is seeking Director of IT Infrastructure & End User Services in Chicago, IL

Director of IT Infrastructure & End User Services

Chicago, IL

$185k - 210k annually (The pay range may be negotiable based on experience, education, geographic location, and other factors)

Direct Hire

• Infrastructure Strategy & Leadership:
  Develops and executes a multi-year infrastructure and end-user services roadmap aligned with organizational priorities, growth, and risk posture.
• Serves as the accountable leader for enterprise infrastructure and workplace technology outcomes (availability, performance, security, user experience, and cost effectiveness).
• Partners with the CIO and IT leadership to advance modernization initiatives including cloud adoption, platform standardization and security, automation, and operational maturity (ITIL/ITSM-aligned).
• Establishes and enforces governance, policies, procedures, and standards for infrastructure, endpoint computing, and service operations.
• Assesses and translates technology trends into practical, cost-effective improvements to infrastructure resiliency, scalability, and supportability.
• Infrastructure Operations & Engineering (Data Center, Cloud, Network, Servers & Hardware):
  Owns the design, implementation, and operational management of all core infrastructure services, including data centers, cloud platforms and hybrid connectivity.
• Oversees enterprise networking (LAN/WAN, SD-WAN, VPN, Wi-Fi, firewalls to ensure secure, resilient connectivity across all offices and remote users.
• Leads server, storage, backup, and virtualization operations (on-prem and cloud), including capacity planning, lifecycle refresh, patching, and performance optimization.
• Owns infrastructure hardware standards and lifecycle management, including procurement, configuration, inventory/asset tracking, maintenance, refresh, secure disposal, and warranty management.
• Oversees firmwide printing services and hardware (printers/MFPs), including device standards, vendor management, consumables, and secure printing practices.
• Ensures identity and access management operations, supports onboarding/offboarding, least-privilege access, and timely provisioning/deprovisioning in partnership with Security and Applications teams.
• Implements, maintains, and regularly tests disaster recovery and business continuity capabilities for infrastructure and support operations, including defined RTO/RPO targets and runbooks.
• Provides 24x7 availability for critical infrastructure through monitoring, on-call coverage, escalation procedures, and incident response leadership.
• Establishes proactive maintenance processes (patching, maintenance windows, vulnerability remediation, and documentation of solution architecture and configurations).
• Help Desk & End-User Service Operations:
  Leads the firmwide Help Desk/Service Operations function to ensure timely, professional, and effective resolution of user issues for attorneys and business professionals.
• Establishes and manages service level agreements (SLAs), key performance indicators (KPIs), and user satisfaction measures; drive continuous improvement.
• Owns end-user computing service delivery, including device deployment and support, endpoint configuration and patching, break/fix, platform hardening, software distribution, and coordination of equipment.
• Oversees onboarding and offboarding processes, account and equipment procedures, and role-change workflows to ensure consistent, secure, and auditable execution.
• Provides operational oversight for conference room, videoconferencing, and collaboration support in partnership with relevant IT teams and vendors.
• Security & Compliance:
  Collaborates with Information Security leadership to ensure infrastructure, endpoints, and support operations meet cybersecurity standards and regulatory/client requirements.
• Supports audits, risk assessments, and compliance initiatives, including controls related to confidentiality, data protection, and technology governance.
• Ensures secure configuration baselines, patching/vulnerability remediation, logging/monitoring, and incident response processes are implemented and…