Site Reliability Engineering

Role

Description:

Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical Web Sphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Required Qualifications
Technical Skills

3-5 years of experience in application support or technical support roles
2 years hands-on experience with Web Sphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux Unix systems and command line operations
Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)

Experience with monitoring tools such as App Dynamics, Dynatrace or similar APM solutions

Application Support Experience

Proven experience troubleshooting e-commerce application issues including but not limited to

Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization

Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions

Operational Skills

Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24x7 shift-based support environment

Experience with escalation procedures and vendor support coordination

Key Responsibilities
Incident Response Troubleshooting

Respond to production incidents and alerts within defined SLA time frames
Perform initial analysis for application performance and functionality issues
Troubleshoot order processing failures, payment gateway issues, and checkout problems
Investigate and resolve cache-related issues affecting product data and pricing
Analyze application logs to identify patterns and resolve recurring issues
Coordinate incident response activities and communicate status to stakeholders

Monitoring Performance Management

Monitor WCS application health using monitoring tools (App Dynamics, Dynatrace, Nagios, etc.)
Track key performance metrics including response times, throughput, and error rates
Respond to capacity and performance alerts during peak traffic periods
Monitor scheduled jobs and batch processes for completion and performance
Perform proactive health checks and system validation procedures

Application Operations

Execute service restart and recovery procedures for WCS components
Perform cache invalidation and product data refresh operations
Monitor and troubleshoot feed file processing and data integration workflows
Manage WCS scheduler and batch job

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.