ServiceNow IRM Implementation Manager

Service Now IRM Implementation Manager

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services.

• Support pre‑sales activities such as demonstrations, project scoping, lead proof of concepts and assist with preparing SOWs (Statement of Work).
• Advise clients on leveraging Service Now for supporting their IRM program.
• Lead project implementation & oversee architectural design, while working directly with our Engagement Lead, Solution Architect, and team of Developers to ensure project delivery is on track.
• Facilitate project introduction, kick‑off meetings & weekly client status meetings, while creating and managing project timeline.
• Provide guidance to developers on Service Now configuration.
• Provide final quality assurance reviews of all deliverables.
• Design and deliver end‑user training.
• Expand client's vision and opportunities to drive additional business value through Service Now.

• 5+ years’ experience in a professional environment.
• 3+ years of experience delivering Service Now implementations and integrations with an emphasis on IRM.
• Certifications in Certified System Administrator (CSA) and/or Certified Implementation Specialist - Risk and Compliance.
• Service Now implementation lead or system administrator experience.
• Knowledge and experience running an IRM/GRC program on Service Now.
• Experience managing & delivering multiple projects at the same time.
• Experience providing business/operations/technical consulting to senior leaders of organization.
• Bachelor’s degree required.
• Willingness to travel as needed for client engagements.

• Ability to work both independently and in a team environment with professionals of all levels.
• Strong organizational, interpersonal and presentation skills.
• Excellent written and oral communication skills.
• Ability to multi‑task and manage multiple projects at the same time.
• Exceptional problem solving, critical thinking, and analytical skills.
• Working knowledge of project planning and project management methods and tools.

$ - $ per year.

Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Fair Chance Initiative for Hiring Ordinance in Los Angeles, San Francisco and the California Fair Chance Act.