Corporate Traveler -Global Head of GTM Systems - Chicago

Overview

Global Head of GTM Systems

A world where tech and people work collectively to make corporate travel simpler, faster and easier. Corporate Traveler is one of Flight Centre Travel Group’s (FCTG) most successful brands. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travelers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

For decades, we’ve been helping go-getter businesses grow through travel. Corporate Traveler has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveler please .

About The Opportunity

Flight Centre Travel Group is seeking a Global Sales Technology Manager to own and evolve our Sales and Customer Success technology ecosystem across six global regions. This role sits at the centre of how our frontline teams sell, convert, and retain customers—driving consistency, governance, and value across 600+ users and 10+ platforms. You’ll partner closely with Sales, CS, IT, Security, and Product Marketing to ensure our technology stack scales with the business and delivers measurable impact.

• Act as the global owner of the Sales and Customer Success technology stack across six regions
• Support the global rollout and training of WBD
• Evaluate, select, and support rollout of AI-led sales and SDR/prospecting tools
• Leverage sales technology to enable conversion initiatives and data-driven decision-making
• Identify business needs, evaluate vendors, and manage security and data privacy approvals
• Partner with Procurement on contract reviews, renewals, cost control, and licence management
• Maintain strong vendor relationships and monitor product roadmaps and pricing changes
• Track adoption and usage metrics to inform optimisation and licence decisions
• Own platform configuration, Salesforce integrations, and cross-tool field mapping
• Conduct pre-launch testing and ongoing system integrity checks
• Document integration architecture and dependencies across platforms
• Drive global vs. regional training initiatives and develop role-based enablement materials
• Lead onboarding, feature communications, and ongoing upskilling initiatives
• Build and maintain reporting, dashboards, and quarterly site audits
• Enforce data hygiene standards and governance policies across the stack
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

• Experience owning and managing a global sales or customer success technology stack
• Strong expertise in Salesforce configuration and system integrations
• Proven experience with vendor selection, contract negotiation, and licence management
• Demonstrated success driving technology adoption, training, and optimisation
• Experience working cross-functionally with Sales, CS, IT, Security, and Marketing
• Ability to use usage data and reporting to inform strategic decisions
• North America–based and able to work with global stakeholders

• Paid Time Off: up to 15 vacation days, 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 holidays (prorated on hire).
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Comprehensive health benefits (medical, dental, vision, gender-affirming care, fertility care)
• Insurance options including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k with partial employer match
• Tuition Reimbursement
• Employee Share Plan – purchase company stock on Australian Stock Exchange with partial company match
• Global career opportunities within the network

Location – Chicago, IL

Annual salary: $175,000 base (dependent on experience, location and requirements)

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. We are an affirmative action and equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process. Please advise us about accommodation needs at any point by contacting our Recruitment Team at