Genesys IVR Developer

JOB TITLE:

Genesys IVR Developer

JOB LOCATION:

Remote, but perfer Jacksonville, FL WAGE RANGE*: 60 - 68/ hour must be W2 JOB NUMBER: 20244

JOB DESCRIPTION We are seeking an experienced Genesys Development Lead to drive the architecture, development, migration, and optimization of Genesys Cloud IVR solutions. The ideal candidate will have extensive experience in Genesys Cloud administration, IVR development, API integrations, and AI-driven contact center solutions. This role will lead development efforts, mentor teams, and ensure best practices in IVR call flow engineering, outbound campaigns, and CRM integrations.

Description/Responsibilities
• Lead the design, development, and administration of Genesys Cloud IVR solutions.
• Develop and optimize Genesys Cloud Outbound Call Flow Engineering for voice and SMS campaigns.
• Integrate Genesys Cloud with CRM systems using RESTful APIs.
• Design and implement AI-driven Voice Bots with Natural Language Processing (NLP).
• Lead and mentor onshore and offshore development teams, ensuring best practices in Genesys Cloud administration and implementation.
• Manage large-scale Genesys Cloud CX migrations, including security compliance and FedRAMP requirements where applicable.
• Develop Genesys Cloud reporting solutions using Amazon Event Bridge and CRM integrations.
• Provide technical leadership in contact center architecture and design, ensuring optimal system performance.
• Collaborate with business stakeholders and technical teams to define project requirements and implementation strategies. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits;

dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.