Project Delivery Manager - Supply Chain, WMS: Softeon

Role Overview

This role is responsible for leading end-to-end customer implementations and guiding clients through the successful adoption of Softeon’s supply chain solutions. The Project Delivery Manager acts as a trusted advisor to customers, combining strong warehouse operations knowledge, deep product understanding, and leadership skills to deliver successful project outcomes and drive measurable business value.

• Lead delivery of full lifecycle implementations, ensuring alignment with defined scope, timelines, and business requirements
• Analyze customer operations and guide solution design using Softeon’s methodology to align business requirements with system capabilities
• Act as a primary client‑facing leader, providing consultative guidance on warehouse operations, process improvements, and solution adoption
• Collaborate with Customer Project Managers and cross‑functional teams to plan, assign, and manage project tasks and deliverables
• Oversee system configuration, testing strategy, and validation across Softeon solutions (WMS, WES, and related applications)
• Lead customer workshops, design sessions, and operational discussions to drive optimal solution outcomes
• Guide development of test strategies and support customers in creating and executing test scenarios aligned with real‑world operations
• Ensure effective deployment planning, including release management, change control, and readiness assessments
• Monitor project progress, risks, and dependencies, and proactively address issues to maintain delivery momentum
• Coordinate training strategies, including train‑the‑trainer programs and end‑user readiness
• Provide high‑level solution estimates and support scope evaluation for enhancements or changes
• Serve as a mentor to team members, supporting skill development and fostering growth within the Solution Delivery organization
• Collaborate with product and engineering teams to provide feedback and drive continuous improvement of Softeon’s solutions

• Bachelor’s degree in Industrial Engineering, Supply Chain, Computer Science, MIS, or related field
• 6–8+ years of experience in WMS or supply chain software implementation and delivery; strong knowledge of warehouse operations and distribution processes, including receiving, putaway, replenishment, picking, packing, shipping, and inventory control
• Demonstrated experience leading complex software implementation projects and cross‑functional teams
• Deep understanding of supply chain execution systems, including WMS, WES, and warehouse automation integrations
• Experience translating business requirements into solution design and system configuration strategies
• Strong understanding of system integrations (ERP, TMS, OMS) and data formats (EDI, XML, APIs)
• Proven ability to manage multiple priorities, meet deadlines, and deliver high‑quality results
• Excellent problem‑solving skills with the ability to anticipate and resolve issues proactively
• Strong communication and stakeholder management skills, including the ability to present complex concepts clearly
• Ability to lead meetings, facilitate workshops, and drive decision‑making with internal and external stakeholders
• Ability to work both independently and collaboratively in a fast‑paced environment
• Ability to travel for client engagements as needed, up to 50%
• US citizenship or eligibility to work in the United States

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.

• Salary Range: $150,000 to $170,000 annually + Bonus
• Flexible paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer.