Data Systems Administrator - IT Device Operations

Office of the Illinois Secretary of State
Alexi Giannoulias
Job Title: Data Systems Administrator - IT Device Operations
Division: Technology Office
Union: N/A
Location: 501 S 2 nd St, Springfield, IL - Sangamon County
Salary: Range $7,917 to $15,167 monthly - commensurate with experience
Benefits:

Attention: Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests.

Overview:
Serves as the Senior Manager for Device Operations and provides leadership and oversight for all device?related services within the Technology Office; including the lifecycle, configuration, support, security, reliability, and governance of ILSOS desktops, laptops, mobile devices, printers, scanners, peripherals, and telecommunication endpoints;
Ensures that all device operations adhere to IT process standards, the enterprise architecture, and ILSOS security frameworks, enabling consistent, secure, and measurable IT service delivery across the enterprise.

Duties and Responsibilities:

• Process & Platform Governance-Oversees Incident, Request, Problem, Change, Asset, and CMDB processes for all device and telecom services;
  Ensures accurate CI relationships, asset records, catalog items, and automated workflows;
  Drives SLA compliance, dashboard reporting, and workflow optimization.
• Architecture Integration-Aligns Device Operations activities to IT4IT value streams:
  Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct;
  Standardizes lifecycle processes to improve device consistency, telemetry, and recoverability;
  Ensures tooling, documentation, and operational controls follow IT4IT patterns.
• Security & Compliance-Maintains compliant endpoint configurations (CIS baselines, encryption, patching);
  Ensures inventory accuracy, configuration control, and secure provisioning;
  Leads device?related security remediation, incident coordination, and vulnerability response;
  Ensures telecom provisioning and device changes meet NIST access and audit controls.
• Endpoint Management Leadership-Governs image development, application packaging, software deployment, and OS lifecycle;
  Oversees endpoint configuration platforms (Intune/Autopilot, SCCM/Config Mgr);
  Manages patching strategy and ensure KPI-driven update compliance;
  Maintains device standardization and performance reliability.
• Device Operations Management-Oversees deployment, support, and lifecycle management of desktops, laptops, tablets, printers, scanners, and peripherals;
  Ensures statewide standards, quality of service, and measurable service improvement;
  Partners with Service Desk and Field Support to reduce repeat device incidents.
• Telecommunications / Contact Center Support-Oversees telecom endpoint provisioning, MACD processes, softphone/VoIP readiness, and ACD device reliability;
  Coordinates with Network Services on telecom outages and configuration changes;
  Maintains Service Now catalog workflows and telecom device documentation.
• Reporting, Governance, and Stakeholder Engagement-Provides standardized reporting on patching, SLAs, NIST compliance, device health, and telecom performance;
  Maintains audit?ready documentation for assets, endpoints, and telecom devices;
  Communicates status, risks, and operational insights to leadership and business stakeholders.
• Performs other duties as assigned.

Education and Experience:

Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system.

Knowledge, Skills and Abilities:

• Requires thorough knowledge of management information systems, data base administration, systems analysis and computer communication systems.
• Requires thorough knowledge of the principles of organization, management and administration.
• Requires extensive knowledge of research and statistical procedures, program budgeting and systems modeling.
• Requires ability to…