Client Success Manager

Direct message the job poster from Swoon

One of Swoon’s top clients, an American company operating online food ordering and delivery, is looking to add a Client Success Manager to their team!

Day-to-day

• Lead the onboarding process for new clients, ensuring a smooth and successful transition.
• Act as a client advocate, representing their needs and feedback to internal teams, including product, growth, operations, and leadership.
• Develop and nurture strong relationships with a wide range of clients, including many strategic, enterprise-level accounts.
• Help shape the vision and strategy for how clients are implemented onto our Business platform.
• Set clients up for success by driving enrollment and activation, which directly impacts gross revenue.
• Serve as the team's data expert, building reports and dashboards to track performance and account health.
• Collaborate with cross-functional teams such as marketing, finance, and engineering to achieve client goals.

What’s required?

• 4+ years of experience in a customer-facing role like implementation or project management, with a focus on strategic or enterprise-level accounts.
• 4+ years of experience building reports, using SQL, and creating dashboards to drive efficiency and awareness
• A customer-obsessed mindset and a proven ability to uncover and address the core needs of clients.
• A bias for action and a talent for thriving in a constantly changing, ambiguous work environment.
• Someone who acts like an owner, taking accountability for project success and client outcomes.
• An individual with a strong attention to detail who can develop thorough and highly actionable project plans.
• A person who is always looking to improve existing processes and build new ones where they are needed.

What else should you know:

• Competitive pay! Offering $37/hour W2 and medical, dental and vision benefits offered after 30 days of employment.
• The position starts as a 1-month W2 contract with possibility of extensions!

Location

• 100% Remote (San Francisco, Chicago, New York, Seattle)
• Hybrid role once offices open!

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Industries IT Services and IT Consulting, Hospitality, and Food and Beverage Services

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